The hotel is brilliantly located in the centre of Berlin, but on a quiet street (so no traffic noise). Access to public transport is superb. It is surrounded by a variety of great restaurants, all within a 5 minute walk. We’d booked a junior suite, which was spacious, clean and comfortable. It’s staff are pleasant but aren’t very visible (they usually arrive at the reception around 2.30pm and leave around 11pm). Some are quite inexperienced, so didn’t know much about the city (heard them say quite often, “I haven’t been here for long, so don’t know the city very well”). This is a good hotel (and I’d stay there again) and it has all the essentials to become an excellent one. It just needs some experienced staff and a little bit of planning to become that.