Lovely one bedroom apartment with plenty of space & large balcony. Nice pool, limited deck chairs, no shade, King bed was 2 king singles pushed together.
Darren
3 晚行程
2/10
The staff member who checked me in was extremely ill mannered, his first question to me was how did you get in. I explained to him that the hotel guests were coming in and since I have a booking I came in.
Then he said show me your booking and I’d I provided him then he said there is no room available and I need to call wotif and sort it out with them I told him that I have already payed for it and I don’t have anywhere else to go.
He said can’t you see I am trying to help you here “it’s your fault u made booking late night mind you it was between 8:30 to 9 pm.
Finally he gave me a room took 200$ bond money and told me that the hotel might kick me out tomorrow because that’s not the room I am supposed to stay in, and told me that it might cost me extra 50$ per night.
Since I was in a bad situation that night I just took the key and proceeded to my room.
The staff member did not have a name batch, it looked like he was from an Indian descent and had short curly hair.
I have stayed in many hotels around the world from 3 stars to 7 stars but this was the most pathetic and terrible experience I’ve had so far. I checked out after 2 days and stayed for in another hotel for the rest of my trip.
Please pay attention to your staff training and their communication skills.
Munib
2 晚行程
10/10
Andrea
3 晚行程
6/10
Jasmin
2 晚行程
6/10
Very old hotel the air conditioning does not work in the rooms but it is the corridors in the hobby Must Must be urgently reformed this hotel even the obi was really terrible bad bad bad bad
severino
4 晚行程
4/10
Great location but the reception staff were not professional and borderline rude. We checked-in on New Year’s Day, understandably no one would like to work on a public holiday but the receptionist on duty was just agitated and unpleasant to deal with. We didn’t feel welcomed and this set the tone for the rest of our stay. In the evening, I noticed one of the towels were ripped so I asked room service / reception to replace and they promised to bring it up. I fell asleep waiting for someone to come to the room and in the morning I had to call again to remind them to bring up the towel. On checkout, the reception staff also seemed u professional. She was on the phone and gestured with her hands to just leave the key cards with her. No exchange of words or general courtesy. Management please invest in the customer service of staff as their behaviour takes away from the guest experience. Thanks
LD
2 晚浪漫旅程
2/10
Ann
1 晚行程
10/10
Everything
Carlene
1 晚家庭旅程
10/10
The view over the harbour is amazing.
Close to the shops.
Ronald
5 晚浪漫旅程
10/10
Gabriel
1 晚行程
6/10
Cycad plants at front of building need immediate attention - first impression of Motel not good. Blankets in room bare and we had no confidence they were clean for our stay. Stayed 2 nights for $300 and assumed, like a normal motel, that after our 1st night stay the room would be tidied / bed made / bathroom cleaned / towels replaced etc. No this service has to be booked in advance and an extra $45 paid.
Karen
1 晚行程
4/10
Landscaping requires immediate attention - Cycad plants look terrible in front of Motel. Blankets for bed are old / tired and did not have confidence they had been cleaned. Stayed 2 nights for $300 and after first night assumed that the bed would be made for 2nd night / towels renewed / bathroom cleaned etc. found out not the case unless for give prior notice for this service and paid extra $45.
Karen
2 晚浪漫旅程
8/10
Stay at the Mantra on the Esplanade in Darwin was excellent !
Perfect location
Quiet with a lovely view and close to the supermarket and eateries
Foyer a bit dated
Our 1 bedroom apartment fully equipped with many appliances
Anything we asked for was acted on promptly
Staff extremely helpful and obliging
Would definitely stay again
Zita
3 晚友伴旅程
8/10
Like most hotels in Darwin, it needs an upgrade, especially the bathrooms. Also the AC in the rooms is controlled and nowhere near cool enough - please lower the temperature to give guests some more control over the environment in the rooms, especially in this climate!
Sarah
2 晚行程
8/10
Patrick
2 晚行程
8/10
Even though it was quite pricey, it made up for it with how spacious the rooms were and the beds were very comfortable. Bathroom was great but it was really slippery getting out of the bath/shower. In the end, I enjoyed my room
Rebecca
2 晚友伴旅程
10/10
Everything was perfect for our stay. A big plus was the magnificent balcony views. Reception and cleaning staff were always helpful.
Keith
6 晚浪漫旅程
10/10
真實旅客
3 晚商務旅程
8/10
The window in the bedroom was very dirty, and wifi didn’t work at all.
Joanna
2 晚商務旅程
10/10
Annette
1 晚家庭旅程
6/10
Property is showing its age, outside room windows were dirty and mouldy. Evacuation alarm activated three times in a 24hr period (last one at 4.20am) causing the evacuation via stairwell from the 8th floor which is not good for the elderly with medical problems. No assistance offered by management, nor apology.
The location is convenient with excellent harbour views.
Trevor
3 晚浪漫旅程
8/10
Pleasant enough hotel well located near the Esplanade. Has nice view of the bay from my room (though a balcony would have been nice). Hotel pool was handy way to start the day