The experience at this hotel is the worst one ever for me and my sister. Upon arrival, the entrance was not a friendly environmental entrance. The smell was the first thing we noticed and downhill from there. It was dark and musky. I was told I could not have extra towels, there would be a charge for extra ones. I did get some and the receptionist did not charge. There bath towels are very small that is the reason for me wanting extra. The hair dryer did not work nor the plugs in the bathroom. She is she would send a maintenance man up, I requested just a replacement one, she stated there were not any so we declined the maintenance since we did not want someone in the room when we were not there. In the morning the toilet was not functional. We had to fill the thrash can with water from the shower to flush the toilet. Call the front desk three times and no answer after we were told the desk is manned 24/7. I let it ring 15 times each time. I went downstairs to the desk, stood around for 15 minutes and yelling hello, hello, hello, no one around. There was a kitchen staff, I asked to please tell the front desk to call my room. This was at 7 am. I when upstairs to pack and check out. 2 hours later as we were closing the room the phone rang. I did not answer since we were heading downstairs.The receptionist greeted us cheery and said I have been calling you.This is not true, the only time the phone rang was as we were closing the as I told her this. She did not seem concerned