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Amerald Resort Hotel Desaru

3.5 star property
Bandar Penawar beachfront hotel with 2 restaurants, outdoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Amerald Resort Hotel Desaru

Balcony
Exterior
Private beach
Outdoor pool, pool loungers
Balcony

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • Connecting rooms available
    Connecting rooms available
  • Pool
    Pool
  • Free breakfast
    Free breakfast
  • Laundry facilities
    Laundry facilities
Main amenities
  • Daily housekeeping
  • On a private beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Fitness centre
  • Children's pool
  • Room service
  • Children's club
  • 6 meeting rooms
  • Airport shuttle
  • Theme park shuttle
  • Ferry terminal shuttle
For families
  • Children stay free
  • Children's pool
  • Children's club (surcharge)
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Triple Room, Multiple Beds

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Triple Room, Multiple Beds

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Hairdryer
Hydromassage showerhead
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed

View all photos for Deluxe Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Hairdryer
Hydromassage showerhead
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Superior Twin Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Hairdryer
Hydromassage showerhead
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe King Room

In-room safe, desk, laptop workspace, blackout curtains

Deluxe King Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Hairdryer
Hydromassage showerhead
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe King

In-room safe, desk, laptop workspace, blackout curtains

Grand Deluxe King

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Hairdryer
Hydromassage showerhead
  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room

In-room safe, desk, laptop workspace, blackout curtains

Superior King Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LED TV
Blackout curtains
Hairdryer
Hydromassage showerhead
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room With Partial Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Family Room With Partial Sea View

  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Deluxe King Room with Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe King Room with Sea View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room

In-room safe, desk, laptop workspace, blackout curtains

Superior King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room With Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room With Sea View

  • Sleeps 2
  • 2 Single Beds

View all photos for Royal Suite Room

Shower, hydromassage showerhead, free toiletries, hair dryer

Royal Suite Room

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe King Room with Sea View

In-room safe, desk, laptop workspace, blackout curtains

Grand Deluxe King Room with Sea View

  • Sleeps 2
  • 1 King Bed

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About the area

Map
Lot 1231 Jalan Kg. Punggal - Desaru, Sungai Renggit, Bandar Penawar, Johor, 81600

What's nearby

  • Desaru Ostrich Farm - 8 min drive - 8.5 km
  • Desaru Coast Adventure Waterpark - 17 min drive - 18.0 km
  • The ELS Club Desaru Coast - Ocean Course - 19 min drive - 19.8 km
  • Desaru Beach - 20 min drive - 21.2 km
  • Desaru Fruit Farm - 25 min drive - 27.1 km

Getting around

  • Senai International Airport (JHB) - 70 min drive
  • Changi Airport (SIN) - 97 min drive
  • Singapore (XSP-Seletar) - 108 min drive
  • Batam Batu Besar (BTH-Hang Nadim) - 22.3 miles/35.9 km
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Theme park shuttle (surcharge)

Restaurants

  • ‪Secret Recipe Sungai Rengit - ‬11 min drive
  • ‪Super Lobster Restaurant 龍皇海鮮樓 - ‬10 min drive
  • ‪Warung Bunian - ‬9 min drive
  • ‪Nasi Lemak Omma - ‬7 min drive
  • ‪KFC - ‬10 min drive

About this property

Amerald Resort Hotel Desaru

Enjoy your visit to Bandar Penawar with a stay at Amerald Resort Hotel Desaru. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Ruby Coffee House, one of 2 restaurants, which serves international cuisine and is open for breakfast, lunch and dinner. Other highlights include a bar/lounge, a fitness centre and a children's pool.

Languages

Chinese (Mandarin), English, Malay

At a glance

Hotel size

  • 251 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 6:00 AM
  • Express check-in/out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Deposit is payable by bank transfer and is due within 7 days of booking the reservation.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Children's club*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*
  • Ferry terminal shuttle*

Off-site

  • Theme park shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Playground
  • Children's games
  • Toys

What to do

  • On a private beach
  • Hiking/biking trails

Working away

  • 6 meeting rooms
  • Conference space (11840 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Pool loungers
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Fitness centre
  • An outdoor pool
  • Arcade/games room
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible path to lift
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Room amenities

Be entertained

  • 42-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Hydromassage shower head
  • Shower only
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Ruby Coffee House – This poolside restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Amerald SeafoodRestaurant – This family restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Friendship Bar – This bar overlooks the ocean. Guests can enjoy al fresco dining (weather permitting). Open selected days.

Fees & policies

Refundable deposits

  • Cash deposit: MYR 100.00 per stay

Optional extras

  • Airport shuttle service is offered for an extra charge of MYR 300 per vehicle (one-way)
  • Ferry terminal shuttle service is offered for an extra charge
  • Theme park shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • Children under 11 years old are not allowed in the swimming pool without adult supervision

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Parties and events are allowed on site.
This property accepts credit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Amerald Desaru Bandar Penawar
Amerald Resort Hotel Desaru Hotel
Amerald Resort Hotel Desaru Bandar Penawar
Amerald Resort Hotel Desaru Hotel Bandar Penawar

Frequently asked questions

Does Amerald Resort Hotel Desaru offer free cancellation for a full refund?
Yes, Amerald Resort Hotel Desaru does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Amerald Resort Hotel Desaru?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Amerald Resort Hotel Desaru?
Sorry, pets aren't allowed.
Is parking offered on site at Amerald Resort Hotel Desaru?
Yes, there's free self parking.
Is an airport shuttle service offered by Amerald Resort Hotel Desaru?
Yes, an airport shuttle is available. The charge is MYR 300 per vehicle one-way.
What are the check-in and check-out times at Amerald Resort Hotel Desaru?
Check-in start time: 3:00 PM; check-in end time: 6:00 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at Amerald Resort Hotel Desaru and nearby?
Have fun during the warmer months with activities such as hiking. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a private beach and a fitness centre. Amerald Resort Hotel Desaru also has an arcade.
Are there restaurants at or near Amerald Resort Hotel Desaru?
Yes, there are 2 on-site restaurants, featuring al fresco dining, international cuisine and garden views.
Does Amerald Resort Hotel Desaru have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Amerald Resort Hotel Desaru like?
Amerald Resort Hotel Desaru is located on the Strip. Popular attractions include Desaru Beach, which is 20 minutes away by car.

Amerald Resort Hotel Desaru Reviews

Reviews

8.0

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Good

I think it can be improved, no wifi connection all the way during my stay there. The room cleanliness can be improved, and the breakfast food also can be improved. Overall hotel area to be improved
Norasilah M, 3-night romance trip
Verified Expedia guest review

6/10 Good

Nurbaity, 2-night trip
Verified Expedia guest review

6/10 Good

Very limited option for vegetarian.
Lit Phen, 4-night business trip
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

Beng Loong, 1-night trip
Verified Expedia guest review

8/10 Very good

Kilometers of beautiful beach all to yourself. Telco companies seems to have not reach that part of Desaru yet, very weak
Andy, 2-night family trip
Verified Expedia guest review

6/10 Good

Rahilah, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Kah Kok, 2-night trip
Verified Hotels.com guest review

6/10 Good

Chuan Swee, 1-night trip
Verified Hotels.com guest review

6/10 Good

Good place to rest after had a long week work. Im staying for 2days 1 night, love to upgrading bedroom to seaview. Really relaxing. Enjoying Ramadhan buffet with family. Buffet a bit dissapoint bcause not many choice. For the bedroom not clean very well. So many dust on the table and floor (got cockroach eggs too) its very dangerous for those have a baby. Your staff have to check cleanliness before guest check in. And also no wifi coverage. Pls upgrade your hotel more better.
Ummi, 1-night family trip
Verified Expedia guest review

6/10 Good

Nik, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Christmas holiday
2-night family trip
Verified Hotels.com guest review

6/10 Good

Friendly and helpful front desk staff. The breakfast was awful. I think the management needs to seriously improve in this area.... Housekeeping needs to improve..., Just some leftover rubbish in the balcony Otherwise it was ok.
Visvanathan, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Stay in 3Days2Night
Toilet bit smelly Cannot get breakfast foods not enough Very very poor WIFI Hope will improve soon.
NOR FAIZAH, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Aileen lee, 4-night trip
Verified Hotels.com guest review

6/10 Good

Overall it is was good but the hotel house keeping should improve their efficiency. e.g. They forgot to provide towel until we request. Secondly, we went in the room but the room was not ready. It was the miscommunication between the house keeping and front desk. And, the breakfast is really not so good. We hope hotel will improve it.
1-night trip
Verified Hotels.com guest review

8/10 Very good

safe
fair efficiency & safe
Leong Sze, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

ice
Nice
Leong Sze, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

VERY BAD experience. 1. Came to check in with a congested lobby. Families with elderly, children and pregnant ladies unattended for 5HOURS, given no explanation or whatsover. All of the receptionist went missing and we were all left in a mystery. At this unprecedented time, the management definitely paid NO REGARDS to the SOP! 2. NO PROPER details of the actual waiting time and rooms available left people mad and bewildered! Children are now crying all over the place. People are screaming all over the place, restless. 3. After 5 HOURS, we learnt that NO QUARRELS, NO ROOM. 4. The rooms were all left uncleaned and that resulted in the delay. It makes no sense to have us wait 5 hours JUST TO CLEAN YOUR ROOMS that we have paid earlier! If you have no Manpower then, outsource. Communicate and explain nicely to customers. 5. Guess what, we had to check out at 12pm, despite checking in 5 hours later. Very unpleasant indeed. No refunds or any compensations made. The room itself is good. The view from room is beautiful but we are mad with the management services. Despite the check in, the extra towel we request for have stain on one out of three. The slippers in the room is lacking of one for twin room. The breakfast choice is limited.
1-night trip with friends
Verified Expedia guest review

8/10 Very good

3-night trip
Verified Expedia guest review

4/10 Fair

I stay for business trip, 1st room aircond not cool even put 17 Degre. Today i stay again room number 228 water heater not function, room not proper housekeeping & aircond filter not change. I hope management hotel look this comment. Thanks.
AK, 1-night business trip
Verified Expedia guest review

8/10 Very good

I have no tv signal when its raining . Please do smthng bout it . Other than that , all aces !
1-night romance trip
Verified Expedia guest review

4/10 Fair

The hotel was nice and pretty. The rooms was cozy. Except that one of the rooms I booked didn't have a cooling air conditioning. It was just blowing air. One huge disappointment was breakfast. I booked rooms with breakfast, but me and my family couldn't have any. I understand it was a peak period, Chinese New Year holiday, but what I do not understand was that the hotel did not prepare itself to handle the high influx of guests staying in the hotel. There were not enough tables, the utensils were no where to be seen, and to top it of, empty buffet sets. And this was when I came down from my room at 8am (breakfast was served at 7-11 am). My family and I had to go out of the hotel to get breakfast elsewhere. But I do wanna give compliments when it's due. I'm grateful to the front office manager for being very accommodating, and polite, to all my requests during my stay.
1-night family trip
Verified Expedia guest review

2/10 Poor

Nice room, near beach. But bad customer service, terrible breakfast preparation, not prepare for peak season, food & utensils not enough, most of guest put drinks in a bowl coz no glass anymore, even drinks also didnt topup. Go & buy own drink @ vending machines nearby. lousy & inexperience cafe staff,
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing
2-night trip
Verified Hotels.com guest review