新西區 4 星級酒店

"乾淨 安靜"

"room is clean, shuttle bus is always on time, friendly staff"

"Clean and modern room with good accessibility to metro."

"非常便利"

"酒店很乾淨、舒適 與最近的火車站約有10分鐘步程 距離機場、阿姆斯特丹市中心都很近，交通方便"

"酒店在住宅區內，離鐵路需行十分鐘路程。"

"The staffs are super friendly and helpful! "

"Very good "

"We stayed there for six nights. The room is reasonably clean and most things worked. However, the room was not cleaned after the first night. There was no button panel at the room where we could ask to clean the room. It was ok for two days. Then the rubbish bin became full and the floor a bit dusty. On the forth evening, I approached the front desk around 9pm and asked our room be cleaned the next day. The person at the front desk took down our room number and confirmed they will get our room cleaned the next day. The next day, we went out from 8:30 am for the whole day, returned around 8:15 pm in the evening. We found that our room was not cleaned. We went to the front desk and asked about it. The person at the front desk didn’t apologise at all and turned to us to say that we should have asked the front desk in the morning. It was an irresponsible and unacceptable response and there was not any apologetic sense. Rather, we were blamed for not asking again despite we were confirmed they will arrange cleaning and we were not asked to remind the front desk in the morning. "