2/10 欠佳
2025 年 9 月 26 日
Avoid at all costs!
Worst hotel experience I’ve ever had! Didn’t have a room for me, still charged me the full amount anyways & it’s been a week and still no refund, won’t return my or hotels.com calls or answer emails.
I booked this hotel and they charged the full amount of the booking. When I went to check in after driving 8 hours they said they were completely full and didn’t have a room for me. They said I must have made a mistake. I showed them my confirmation with the correct date, payment, address and picture of that exact hotel. They said I had to contact hotels.com for a refund. I’ve called the hotel many times in the last week as did hotels.com along with sending multiple emails and have not gotten any replay at all from the hotel so they won’t issue a refund.
The area looked extremely unsafe and was very dirty also.
In summary I was incredibly inconvenienced by having to book another hotel the because this hotel didn’t have a room for me and they are just not answering any communication so they can try to steal my money and not give a refund.
Derek
Derek (4 晚商務旅程)
Hotels.com 真實旅客評價