Half the hotel was knockdown or under demolition the swimming pool was not in service and we had no hot water for three days of our stay there were no hotel restaurants open or no hotel bars
Keith
Keith (8 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2022年8月6日
Sehr nettes Personal und eine schöne Anlage. Die Bungalows waren sehr schön, nur sehr in die Jahre gekommen. Wir hätten während unseres Aufenthaltes von 16 Tagen an 6 Tagen kein Wasser und noch öfter nur kaltes Wasser. Der Swimmingpool konnte in der 1. Woche gar nicht benutzt werden, weil er grün war und gereinigt werden musste. Auch in der 2. Woche war der Pool an 4 Tagen aus gleichem Grund geschlossen. WLAN war sehr schlecht bis gar nicht und auch nur sehr weit außerhalb des Bungalows.
Petra
Petra (16 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2022年6月8日
Situated right on the beach Close to shops, cafes. Immaculate gardens.
Kristine
Kristine (2 晚友伴旅程)
Wotif 真實旅客評價
6/10 不錯
2022年5月22日
Gingen ons komen afhalen op luchthaven maar niemand gezien.kamer in orde en ontbijt ok
Els
Els (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2022年3月31日
Indra
Indra (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2021年10月3日
This properti is the best for holiday in sanur, frindly staf and beautiful beach especially in the sunrise
nakula
nakula (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2021年5月26日
Francoise
Francoise (7 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2020年4月1日
C
C (11 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2020年3月12日
agnieszka
agnieszka (5 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2020年3月12日
When we booked this holiday we booked and paid for a cottage on the beach. On arrival they told us no cottages were available and we were put into a hotel room on the second floor. The curtains were dirty and the bathroom shower door was very dangerous and could not be closed. The fridge was running hot inside. My husband had to even defrost the fridge. As I was recovering from a bus accident my husband said this was not on and asked to be moved to another more acceptable room. We were placed in a larger room which was clean and in a reasonable condition. We are still very upset that we did not get the cottage that we had booked and paid for. We feel that we should at least be reimbursed for the cottage that we did not get. Would you please follow up on this matter.
Note: this hotel is very tired and needs a major refurbishment. All fittings and services are very old. The water in the pools around the complex were very clean but desperately needed cleaning of the walls and floor of the pools as was growing green moss. Needs to be emptied and scrubbed.
On a positive note the gardens throughout the complex were beautiful and well kept.
With regards to the staff they could not do enough for you and were very friendly and obliging.
Regards
Stephen and Yvonne Stanley
10 Mort Street, RIVERVALE PERTH WA 6203
Yvonne
Yvonne (15 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2020年3月10日
I paid $35 extra per night to have Beachfront bungalow- Upon arrival reception told us we were to have the first 2 nights in 2412(NOT BEACHFRONT- Then 7 nights beachfront - Reception said it is the same room - but it was surrounded by bungalows all being renovated by a dozen or more workmen- I asked for credit and was brushed off by the manager who offered us fruit & flowers, or late checkout - I refused , only accepting a free airport drop which my driver would have done for $15 - I wanted to bring friends next year for my 80th birthday - but no when they can't be trusted to give you the room you paid extra for.
真實旅客
9 晚友伴旅程
Expedia 真實旅客評價
10/10 完美
2020年3月6日
Comfortable and clean. Good location. Close to the Lembongan ferry.
Judy
Judy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2020年2月27日
The hotel is currently upgrading and definitely a lot of work has gone into there upgrades. They are still working at making it a great resort which I’m really happy to return to.
Chris
Chris (15 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2020年2月25日
真實旅客
5 晚行程
Expedia 真實旅客評價
2/10 欠佳
2020年2月22日
Not what we paid for.
Didn't get what we booked, paid for beach front room and got the back room overlooking a fence.The Place is going through major renovations and a lot of the beach front rooms around their pool have been gutted.
We asked for our money back and they refused.They moved us to the Inna Bali beach garden next door.They gave us a garden view room that was worth $30 a night lest then we paid for at the Inna Bali Beach resort.
Tried to contact Hotels.com/Expedia and the number was disconnected,had no choice but to stay.The Room was clean (very tired), the A/C didn't work and breakfast was poor.
the bed Linen - Good
Foods - Breakfast - Good
Hot Shower - Soso..
IGAAsriMekawati
IGAAsriMekawati (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2020年1月23日
Like: beach and shop/restaurant access. Park-like setting. Breakfast location and its most wonderful staff!
Improvement needed: bungalows are not quite up-to-date. Floors in 2116 had several yellow-ish spots. The right-hand table lamp had a dangerous short circuit. 2117 had Floor tile chinks. Bath tub too. Not enough sockets for phone te-charging. Patio’s could stand brighter lamps, so that guests can read or play cards outside.
GuidoSchenkhuiz
GuidoSchenkhuiz (9 晚家庭旅程)
Orbitz 真實旅客評價
10/10 完美
2020年1月18日
Immer wieder gern. So schön ruhig in Sanur und gar nicht so lärmig wie Kuta, Legian oder Seminyak. Derzeit werden werden einige der Bungalows renoviert. Das bedeutet aber nicht, daß man von Baulärm belästigt wird.
Max
Max (7 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2020年1月17日
真實旅客
4 晚浪漫旅程
Expedia 真實旅客評價
4/10 一般
2020年1月9日
Front desk were not very helpful. Our first room stunk of mold.
真實旅客
5 晚友伴旅程
Hotels.com 真實旅客評價
8/10 很好
2019年12月26日
Sanur relax holiday
Very nice stay in the bungalows. Breakfast was very good, nice open ambient. The facilities need definitely an update, specially the bathrooms and the pool area, even those nearby from the other facilities we were entitled to use could have a make over. SPA was nice as well.
In sum, for families with kids a good choice.
Christopher
Christopher (7 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2019年11月29日
Totalt lurendrejeri...utslitet...sämst jag bott på någonsin
真實旅客
14 晚家庭旅程
Expedia 真實旅客評價
6/10 不錯
2019年11月26日
The gardens are nice and rooms ok. However it is let down by the pool areas and the beach which is very unclean. Other hotels clean the beach area on a daily basis