The hotel is very pretty itself and the environment in the hotel is wonderful. There is a sky bar where you can enjoy a chill night. The room is cozy and decorated in a 5 stars hotel way. The cup broke when we poured some boiled water. One of the air conditioners did not work and the room is hot. Staff is super helpful and its service is highly appreciated. When I reflected the situation to the staff, he arranged a new cup to us immediately and swapped a new room for us in short. The breakfast is tasty which is out of our expectations. When my friend and I left the hotel, the staff gave us some souvenirs for compensation and kept saying sorry for the situation we experienced. Staff attitude is really five out of five as guest can really be well served. I would highly recommend this hotel to others who would like to visit Hanoi.
Hang Kit
1 晚友伴旅程
10/10
服務人員非常熱情也十分細心
真實旅客
2 晚友伴旅程
10/10
LICHIEN
4 晚友伴旅程
10/10
Good hotel
Joanna
1 晚友伴旅程
10/10
The hotel and its staff is awesome! My husband and I were treated nicely and professionally by staff: they were very proactive and passionate to support and help you though we just stayed one night (and I hope we could stay longer!) We booked a suite and it is super spacious. It is good for its value. And I like the massage so much, clean and relaxing!
Chung Ni
1 晚商務旅程
10/10
IHSIN
2 晚浪漫旅程
8/10
overall it's a very nice hotel to stay, the room is very big and clean with great design
I was staying at room 602, it is a queen size room, very spacious. it's about 10 min to the old town and everything is very close to this location. I would come back again!
Delicacy and Spa Hotel is well located near the city centre. The room is so comfortable and the staff are all friendly, helpful and professional! The spa in the hotel is also worth trying! We visited twice as they got discount for us. Will definitely stay here again when we are in Hanoi !
On
4 晚友伴旅程
10/10
新啟業的旅店,員工充滿工作熱誠,在各方面都全力協助住客,務求令他們有一個愉快的旅程。
真實旅客
5 晚家庭旅程
10/10
A grand opening beautiful hotel and super friendly staff !
YuHua
1 晚家庭旅程
10/10
Veldig gjennomført hotell. Noe støy. Ikke frokost inkludert
Sander
1 晚行程
10/10
Amazing hotel, high level services and staff are friendly. Very good location as well. Highly recommended.
Wasim
3 晚行程
10/10
SAHIN
1 晚友伴旅程
10/10
Krista
3 晚商務旅程
10/10
Dayhana
3 晚行程
10/10
Excellent hotel, personnel aux petits soins, tout est excellent
Alexandre
1 晚浪漫旅程
10/10
Jonathan
4 晚行程
8/10
Staff was really great and accommodating, they spoke really great English as well. This property was close to train street which was nice and only 15 mins away from old town. The service is outstanding, the only downside to this hotel is the lighting, however it does not hinder over all experience (if you mind dim lighting when getting ready I would recommend booking a balcony room for natural lighting).
I have stayed in over 10 hotels in Veitnam and this hotel had one of the best breakfast options across the country. I would recommend this hotel.