Location is great to experience a lot within walking distance, checking in was easy, and our room was really spacious for a double queen room, but the maintenance is slacking. The refrigerator had been unplugged at some point and had mold growing in it, the toilet clogged and we ended up having to buy a plunger because no one ever came, even though they were informed multiple times. Kids were disappointed that only one of the two pools that are advertised was open, but they still enjoyed the one they could. Overall it was ok and I enjoyed our stay
Melissa
Melissa (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 13 日
We enjoyed our stay very much and so did our pup . Very clean and beds were comfortable, great location close to everything. Only bad thing I would say is parking is tight and hard to fit larger vehicles.
Natalie
Natalie (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 12 日
The room was clean, the mattress was AMAZING, but the AC wasn't cold enough. The location was close to perfect if you just want to park and walk to all the resturants and attractions!!! One pool was closed, but the open pool was extremely clean and peaceful.
Carla
Carla (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 11 日
They stay was great but I don’t like when I pay in full and when I check in they want a $50 reservation deposit??!! So on my budgeted vacation I was out $50 on my trip because of this…. Second time this happened to me paying in full with this app
Marco
Marco (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 7 日
All of the staff was very friendly and helpful! I enjoyed my stay . The breakfast was grab and go ( muffins, danishes) , orange juice and coffee.
Antoinette
Antoinette (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 3 日
River Terrace is an older property, but the room was clean and the bed was comfy. There was not enough lighting in the room. We had to ask for clean towels and coffee packets each day. It is, though, very convenient to all of downtown Gatlinburg.
Loree
Loree (3 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 3 日
Christopher
Christopher (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 28 日
Kameron
Kameron (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 27 日
The hotel was older but spacious and clean. /Location was great to downtown and quiet Enjoyed our stay/
Darcy
Darcy (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 22 日
Normand
Normand (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 20 日
Shawn
Shawn (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 19 日
John E
John E (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 14 日
Heaven
Heaven (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 12 日
Elizabeth
Elizabeth (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 2 日
Stephanie
Stephanie (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 25 日
Jeff
Jeff (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 15 日
Laura
Laura (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 14 日
Good value great location
Nice central location, close walk to shops and attractions. Great value for the price.
Sarah
Sarah (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 13 日
We stay here every trip to the mountains. The staff is very friendly and very convenient to downtown. Very pleased!!
Valdon
Valdon (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 13 日
deboarh
deboarh (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 13 日
Great customer service and prime location
It was in a great location. We couldn’t have asked for better customer service than we were provided. We will definitely stay there again!
Christa
Christa (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 4 月 11 日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 8 日
Fix the hot water please
Always a great stay. We had 6 in my party for ny 50th birthday. We were in 6361 and for some reason about every 30 seconds the shower would scald your skin off!! Location is perfect!!