The location is superb, right next to shops and restaurants, and within walking distance to transportation and sightseeing. We felt safe in the area around the hotel and the staff was friendly and helpful. They upgraded our room free of charge, and the original room was already supposed to be much larger than the other options we had researched in Lisbon. It had a large bed, kitchenette, sitting room, and even two separate bathrooms/showers which we found to be very convenient. The bathroom floors and kitchen table could have used some more cleaning, but overall we were very satisfied with our decision to stay here. Would definitely recommend!