We stayed for a romantic break away, sadly the hotel is undergoing renovation work, and the room we were given was very outdated and if we'd known ahead we wouldn't have booked.
We found the building quite cold, we did however go in Feb so to be expected.
The pool was ok, again quite cold,
We reported all of this to the hotel, and in fairness they didn't give us a discount,
The hotel will be great when all its rooms look like the pictures.
Joanne
Joanne (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 22 日
Grace
Grace (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 2 月 15 日
DO NOT STAY HERE
I’m not happy at all with my stay staff we’re very arrogant not approachable at all. I booked a dog friendly room and made sure staff knew this before arrival when I got to my room there were no dog bowls for water or food for my dog. I had to go to reception to ask for a menu as there was none in the room staff sort of brushed me off handed me a menu and ended the conversation. There was no prices on the menu and only set food on there no other options at all! Room was very dirty carpet stains chipped paint everywhere. When arriving I was told my room was not ready yet I then waited a further 20 minutes and went back to reception and room still was not ready! There was lots of rubbish under the bed HEATING TURNED OFF AND GIVEN A BLOW HEATER! I was not happy at all with my stay and am hoping to get a refund as I paid nearly £200 for ONE NIGHT to be looked at asif I was some sort of 3rd class!
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 14 日
Nice room a bit tired looking
Valentines food was good, young staff attentive,
A bit of music, soft lighting would have set the mood better.
Gary
Gary (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 11 日
OK for a few nights.
The 2 nights at the hotel were pleasant, hotel was down a lane and a bit awkward to get to but nice and quiet. Staff were great but let down by the shortcomings of the computer system in the restaurant and bar.
The room we had was ok, bathroom was very small and tired. The Bedroom was ok, could do with cleaning the window frames more regularly though. Otherwise bed was comfortable enough.
Didnt use the Spa or pool.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 10 日
Disappointing
Easy check in, but room was scruffy with sfa that has seen better days (suggest putting some pillows on it) and heating was ineffective, i had to run the hot tap for several minutes before it got warm. Had a cold night!
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 7 日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 16 日
William
William (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 10 日
Moira
Moira (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 6 日
Beautiful hotel in lovely surroundings
We stayed in the suite which was just perfect. Spacious with excellent furnishings. Idea for a longer stay for visiting Chester. Breakfast was cooked fresh to order along with cereals, pastries and fruit. Definitely recommend
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 2 日
Philip
Philip (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 2 日
Jude
Jude (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 12 月 28 日
Tracey
Tracey (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 12 月 28 日
Adam
Adam (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024 年 12 月 20 日
Disappointed
Extremely disappointed stay. Me and my wife booked to stay to celebrate her birthday and was planning on having dinner but then to be told at check in that the restaurant was fully booked with events. This should have been communicated better before we booked and information on the website or via hotels.com. Check in staff didn’t care and were rude! Told us to have bar food room service! Ended up with an uber eats! Not happy and will not be staying there again! Service at breakfast was slow and food cold given the cook food fresh and charge an over £20!
Gurdeep
Gurdeep (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024 年 12 月 17 日
The staff were lovely and very friendly, but our room was tired and in need of complete refurb. The paint in bathroom was cracked and peeling. The fold back shower screen at the base was filthy. The curtains in the bedroom looked like they’d been washed and not pressed! Half a dozen hooks were not in the rings and had to stand on a chair and put them in so we could close them! There were no robes/slippers in the room, which meant if you wanted to use spa, you had to go fully dressed! I’ve never been to a hotel spa and have to pay a charge to ‘hire’!!
Mandy
Mandy (1 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 10 日
Weekend break
We loved our stay at Rowton hall, our room was a master suite with a separate lounge which was great to relax before bed. Breakfast was good plenty to choose from, we had 1 dinner which was very good again plenty of choice.
The locations is secluded but only 10 mins from chester centre very handy for shopping or site seeing. We would stay again.
Jason
Jason (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 12 月 3 日
Radiator didn't appear to work in bedroom but we were warm enough in bed. They did have small plug in heater in wardrobe.
Elaine
Elaine (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 12 月 1 日
Parking was nightmare. Had to park in the dark, muddy, wet car park and walk to the reception getting covered in mud. Went for a drink in the bar and the girl who didnt speak very good english had the personality of a dead fish. Then when we tried to sleep the room was boiling and the windows didn't open so had an awful nights sleep. Breakfast took ages and we had to watch a group be sat, served and fed before ours turned up. Won't be back but it wasn't a bad hotel.
Shaun
Shaun (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 12 月 1 日
Nice hotel but could be so much more.
The hotel needed a good coat of paint inside and out and our bathroom definitely needed upgrading.
It took the restaurant staff 25 minutes to take our ordrr in the evening even though there was only a handful of guests in there.
真實旅客
4 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024 年 11 月 30 日
A lovely hotel for a relaxing break .
Lovely room with everything we needed. Everything was clean . Staff were all pleasant and helpful. Food was very good . The pool area was clean and relaxing. First visit but very impressed and will definitely be staying again.