Was the best service I have ever experienced. The staff are amazing.
Sangwon
Sangwon (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 3 日
ONLY FAKE REVIEWS WANTED!
High end, high buck resort but worth EVERY penny. It was the best week ever where we all felt pampered. Some of these all inclusive resorts aren’t able to do everything well including the food. Not this place- the food is QUALITY and INCREDIBLE!
The only negative comment I have is the beach and pool areas. The same ignorant antics by guests goes on- saving all the seats and lounge chairs. It was difficult to find seating on the beach and by the pool. Often the chairs were empty, but had a towel and t-shirt or book on them so essentially “saved”. I managed to grab a beach chair one morning to watch the sunrise and a woman came out and “saved” eight lounge chairs next to me. Later that day when I went back to the beach to swim, I couldn’t find an open lounge but her “saved” chairs were there and they were still empty!! There is a notice that states “your personal belongings will be removed in one hour” but I NEVER saw this happen. Sad, how something so juvenile affects your ability to enjoy the beach and pool, but some people…nonetheless, I would go back in a heartbeat. No worries tho. I’ll “never” save a seat. I like everyone to have an opportunity to enjoy. Perhaps Atelier should actually enforce this rule and maybe have someone assist with seating? Just a thought!
So, you didn’t want to submit my review? According to your rules it meets criteria. There is NO profanity. It doesn’t mention prices and it certainly doesn’t give personal information. Your reviews are FAKE‼️
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 26 日
Most amazing hotel experience!
We had the most amazing time! All the food was outstanding, as were the beach and pool. A true, luxurious getaway with plenty of activities to keep you busy (or not). Will definitely be back!
真實旅客
3 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 14 日
Mychal
Mychal (6 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 12 日
Beautiful scenery
We had a very nice stay. The hotel itself is beautiful with lots of good restaurants. We particularly enjoyed Maria Delores, the Michelin restaurant. It can be difficult getting dinner reservations at the more popular restaurants such as the steakhouse. Im a vegetarian and didn't love the vegan options but my friends who are meat eaters loved the food. Meals do tend to take 2 plus hours as the service is very slow. The downside was on our final evening the bathroom ceiling started raining in our room. We requested it to be fixed and it was not fixed properly and continued to drip all night loudly so we couldn't sleep. Also, I saw an alligator and a giant 15 foot snake on the golf course that is adjacent to the hotel. I didn't realize just how close to the jungle we were. The staff was overall very nice and attentive. The pool bar staff was great and we got drinks quickly. The food at the main pool took forever to arrive...one of the days it was 2 hours from ordering.
Jade
Jade (5 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 1 日
Cheryl
Cheryl (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 17 日
Jeff
Jeff (5 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 14 日
DANIEL
DANIEL (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 5 日
Karina
Karina (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 4 日
Kristjan
Kristjan (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 3 日
Clean and quiet
Hamid
Hamid (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 3 日
Karli
Karli (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 2 日
Beautiful resort, friendly staff and clean beach
Pedro
Pedro (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 1 日
Xmas 2024
Top notch resort that actually blew my mind with how nice it was. Incredible food, fancy drinks, sports bar and lots of authentic Mexican:) Phenomenal service everywhere
MICHAEL
MICHAEL (7 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024 年 12 月 31 日
Fantastic. We will be returning.
Lindsey
Lindsey (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 12 月 31 日
The staff and food are excellent but if you're expecting to get vip recognition youre going to be disappointed. This hotel shouldn't be listed as a vip property