The service was horrible. We waited for 2 hours after checked in for the room to be ready, no one has told us for the wait time. All the staff kept on saying it’s almost ready for the 2hours wait. One even told us that she will be grabbing my room key for me and then disappear for another 30mins and then another staff come to tell us the room is not ready.
And once we got to the room, that it was so late and tiring that we can’t really enjoy the facilities, we decided to order room service for dinner, and the staff told us the wait is around 15-30mins, it turned out to be 1.5hrs.
The hotel is amazing, but the service is very crappy.
It was a celebration with my sister for her birthday, and i feel so bad by choosing this hotel to be the venue. Will never come back again.