This was our first time staying at a Westin hotel and it won't be our last. This hotel specifically was super clean and quiet, given the busy convention and dining area. The staff were always nice and accommodating. We will definitely be back to this location and the Westin name.
Scotty
Scotty (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 19 日
Brad
Brad (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 17 日
Terriante
Terriante (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 17 日
I love the way it smells when you walk in there. Staff is friendly and it’s very quiet and nice
diana
diana (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 17 日
had a great time
Danny
Danny (2 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 13 日
Cassi
Cassi (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 10 日
ambrea
ambrea (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 5 月 8 日
The room was nice with the exception of the running toilet. I informed the front desk staff. The manager came out and offered a cup of coffee ( I don’t drink coffee). Slap in the face!!
Is this how you treat your guest?
I did call customer call and they were accommodating and well as understanding!
Kewondra
Kewondra (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 4 日
Horrible Customer Service
Check is was a nightmare. I booked the room and added my husband as guest because we weren’t arriving together. I get to the desk and Aramina was the rudest person I’d ever met. She told me she didn’t have a reservation for me so I asked her to check my husbands name. The reservation was found using his name. She said she couldn’t let me in because I wasn’t on the reservation. Even though I showed her the booking reservation on my phone through Hotels.com. I even showed her the Hotels.com account belonging to me, resent the booking confirmation to my email all while she watched. Gave her my drivers license and the credit card that held the reservation and she still refused. Eventually she went to get a Manager who requested I go through the same dog and pony show for her to say, “ We will make an exception this time and thank you for being a valued Bonvoy member”. I couldn’t believe it. I would have cancelled the entire booking if I didn’t have to be at an event in the next hour.
I told Aramina I had 1 car in valet and 1 car in parking garage, gave her the license plates & she asked which one was mine and which one was my husbands.. I simply replied they’re both ours. As the valet CLEARLY had my car already.
I get to the room and the body wash in the shower falls off the wall. Apparently it was stuck to the wall with some short of adhesive. The room safe was broken.
I won’t trash the entire staff because other than the Manager & Aramina others we encountered were great!