我可否免費取消水晶坎昆酒店 - 全包式的預訂，並獲發全額退款？

可以。水晶坎昆酒店 - 全包式在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

水晶坎昆酒店 - 全包式是否設有泳池？

是的，此住宿設有室外泳池及兒童泳池。

水晶坎昆酒店 - 全包式是否允許寵物入住？

很抱歉，恕不准攜帶寵物入住。

水晶坎昆酒店 - 全包式是否設有店內泊車位？

是的，此住宿設有免費自助泊車及代客泊車服務。

水晶坎昆酒店 - 全包式的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：00:00。退房時間為 12:00。延遲退房收取附加費 (因應供應情況而定)。住宿可提供零接觸登記入住與退房服務。

水晶坎昆酒店 - 全包式是否附設娛樂場？

否，此酒店不設娛樂場，但逸爾皇家賭場 (11 分鐘車程外) 及杜拜皇家賭場 (13 分鐘車程外) 就在附近。

水晶坎昆酒店 - 全包式店內與附近有什麼好玩？

於溫暖的月份，歡迎暢玩排球等活動。店內其他休閒康樂節目包括健身班。你可享用 SPA 服務，於熱水浴缸中療癒五感。水晶坎昆酒店 - 全包式亦備有3 間酒吧、室外泳池、健身中心及花園。

水晶坎昆酒店 - 全包式內或附近是否設有餐廳？

是的，店內有 4 間餐廳，坐擁本地及多國菜、海洋景及池畔用餐區。

水晶坎昆酒店 - 全包式附近區域有何特色？

從水晶坎昆酒店 - 全包式出發，短短 3 分鐘步程可到海鷗藍海灘，4 分鐘步程即達坎昆會議中心。當地區域適合步行，海灘極具人氣。

坎昆水晶坎昆酒店 - 全包式優惠

Q: 水晶坎昆酒店 - 全包式是否設有泳池？

是的，此住宿設有室外泳池及兒童泳池。

Q: 水晶坎昆酒店 - 全包式是否允許寵物入住？

很抱歉，恕不准攜帶寵物入住。

10/10 完美

2025 年 2 月 10 日

Jieqing (14 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 10 月 13 日

It has the best beach in Cancun. The rooms and furniture are very old but go with price.

xavier (1 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 10 月 1 日

Great wonderfull we Will be back thanks

Agustin (3 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 9 日

Gran hotel

En lugar está muy agradable buenas instalaciones y diferentes restaurantes para comer.

2 晚家庭旅程

Hotels.com 真實旅客評價

8/10 很好

2025 年 8 月 16 日

Gerardo Alberto (4 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 15 日

Martin (2 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 6 日

Excelente Hotel en Cancun

Es un excelente Hotel, muy bien ubicado , todo su personal , los trabajadores por parte del Hotel todo excelente , lo recomiendo ampliamente

Pablo Ivan (1 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 7 月 26 日

Alfredo (4 晚家庭旅程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 7 月 25 日

gonzalo (3 晚行程)

Hotels.com 真實旅客評價

6/10 不錯

2025 年 7 月 23 日

Fernando Alexandre (5 晚行程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 7 月 23 日

When we arrived we were not greeted like most hotels do when you are staying at there establishment. The staff were rude they just wanted to receive money. Also every food location was either close or you had to a make reservation. They hotel room was definitely not up to standards everything look like it was falling apart. The hotel itself needs to be remodeled and show what people are getting online is a reality the setup was factual but the condition was terrible. My suggestion would be to make your guest that's not Hispanic descendants feel welcome. It was uncomfortable knowing that you were not truly welcomed.

Octavia (4 晚家庭旅程)

Expedia 真實旅客評價

4/10 一般

2025 年 7 月 23 日

Arriving here after a long day of traveling checking in was extremely disappointed. They only had 2 ppl at the front desk. Took 45min to check in. After that someone walked up to us right away to try and get us to come to a time share presentation (didn’t even give us time to breath) The All inclusive package is not worth it. The food was terrible. Restaurants require a reservation and they make it nearly impossible to get one. By the time you get to the counter to try and get a reservation at any of the restaurants, they tell you it’s all booked out. If you complain a little they magically have an early reservation. They claim that they are fully booked at the restaurants but when you pass by the restaurants are empty. Plenty of empty chairs. They try to save money by making ppl eat the at buffet and the buffet is terrible. We ate at the Asian and Mexican restaurant and stayed there for a couple hours. The entire time there was empty table around. Getting a reservation at the all inclusive restaurants shouldn’t be that difficult. The bar is only open from 11am to 11pm. The rooms have very thin walls. Housekeepers pass by really early slamming doors. Unfortunately we had some young college kids staying next to us on our last time. Sounded like they had a DJ inside there room lol I called to complaint but no one ever came by and we had to be up very early the next day. Needless to say I will NEVER stay here again.

Maria De Jesus (4 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 22 日

Liked everything-hotel, beach, location, convenience,

anastasia (5 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 22 日

Christopher (4 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 22 日

the staff

SAMPSON (5 晚浪漫旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 7 月 21 日

Viral (3 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 21 日

Overall good and everything needed is walking distance

Randy (3 晚友伴旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 7 月 21 日

Kimberly (4 晚行程)

Expedia 真實旅客評價

4/10 一般

2025 年 7 月 18 日

Pool was so dirty, the beach sand in front of the hotel had trash, more than normal.water in sink smelled funky. Drinks were not good

Ruby Adilene (3 晚行程)

Expedia 真實旅客評價

6/10 不錯

2025 年 7 月 18 日

The entire building looks very old. Even the white towels looked disgusting. The furniture and doors were dated. There was no wall decoration on the halllways. We found a disgusting spot in the bedding. It was NEVER CHANGED AT ALL. No extra pillows. The extra mattress never was delivered as we requested.

We found this disgusting spot in my bed. We complained immediately but the bedding was never changed.

Roel (2 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 18 日

Shayla (4 晚行程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 7 月 15 日

Joseph (2 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 14 日

Great value for the price

Ivan (2 晚浪漫旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 14 日

The first room we were in was a balcony room but it was moldy and toxic. We stayed in this room 5 nights but I was coughing and the smell was very apparent. I wish we would have moved sooner. The room across the hall was not moldy and was clean, but no balcony. The rooms on the Oceanside are likely very damp and moldy. The building needs to be renovated and resolved of mold. I would not have bought into their vacation package specifically due to this issue. The staff were wonderful, the food options were great and if you tipped the staff, the drinks kept coming without asking. The amenities were great - the kids had a blast in the pool, we enjoyed our spa massages, singing karaoke at night was a highlight, and the swim up bar was quite convenient. The boys enjoyed the activities particularly the pool party with bubbles! It was convenient to be able to access the ocean with lots of loungers with shade. We also purchased several excursions through the property and it was very convenient with transportation provided right at the lobby. All in all an enjoyable stay and other than the moldy balcony room, it was very enjoyable!!!

Anna (2 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 7 月 14 日

Enjoyed the all inclusive package. The only thing we didnt like was we were not allowed to take food from the beach Cafe to our private cabana

Katelyn (4 晚浪漫旅程)

Expedia 真實旅客評價

水晶坎昆酒店 - 全包式

Krystal Cancun All Inclusive

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