Hotel lobby, my room and all corridors were always clean, everything was functional. Staff was friendly and very helpful. Breakfast was enjoyable with a variety of hot items. Parking was nice, I parked in basement during my stay and it had easy access to elevator and room. Overall very pleased. I will stay again.
Hossana
5 晚家庭旅程
10/10
Extremely comfortable and cozy room the staff is very friendly and attentive
Doralida
1 晚行程
10/10
Juan
1 晚行程
10/10
Leo
2 晚家庭旅程
2/10
Customer service is non-existent here. After another guest was assigned to our room and strolled right in, no effort was made to contact us to apologize. We were later awoken by a housekeeping manager who knocked on our door and told us we needed to call the front desk to “sort things out”, which was odd because I’m not in charge of assigning rooms, so I’m not sure why this mistake was mine to fix. After this, the only contact made by management came in the form of two generic text messages and one email from guest services which still has not been acknowledged. On top of the gross service failure and lack of standard hospitality skills from the staff, the location does not have sufficient on-site parking for guests, which includes a ground level lot and UG garage. The shower tile also had pencil measurements from the contractor who installed it; somehow never having been seen or cleaned by the staff.
Chynna
2 晚家庭旅程
6/10
ANDREW
1 晚家庭旅程
10/10
Balaji
4 晚家庭旅程
10/10
Jose
2 晚行程
8/10
真實旅客
6 晚行程
10/10
It was so fun and excellent. My family had a good time. The dishes were not spotless we had to wash before use and we noticed there was hair in our sheets, but overall it was a great experience. The pool was heated and we were able to enjoy outside food and drinks in the patio with the fireplace on. And our guests loved it. The staff were so friendly and welcoming and helped us when we needed it. Thank you