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SO/ Auckland

5.0 star property
Luxury hotel with spa, near University of Auckland

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Photo gallery for SO/ Auckland

2 bars/lounges, rooftop bar
Daily buffet breakfast (NZD 49 per person)
Exterior
Indoor pool
Exterior
SO/ Auckland features a rooftop terrace and puts you just steps from Queen Street Shopping District. Guests can be pampered with deep-tissue massages at the spa, and Javalab, one of 2 restaurants, serves lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and a 24-hour health club.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Electric vehicle charging point
  • Bar
  • Airport transfer
  • Spa
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour health club
  • Sauna
  • Valet parking
  • 24-hour room service
  • Massage/treatment rooms
  • In-room childcare

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Separate bathtub and shower
  • Television
$143 nightly
The total price is $164
Sep 21 - Sep 22
Total with taxes and fees

Room options

Check availability for these dates

Tonight

Sep 7 - Sep 8
Check availability for tonight Sep 7 - Sep 8

Tomorrow

Sep 8 - Sep 9
Check availability for tomorrow Sep 8 - Sep 9
Available filters for rooms
Showing 12 of 12 rooms

View all photos for 1 King Bed (Collection Accessible)

1 King Bed (Collection Accessible) | 1 bedroom, premium bedding, minibar, in-room safe

1 King Bed (Collection Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
Premium bedding
Separate bedroom
Private bathroom
  • 376 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Collection)

Room, 1 King Bed (Collection) | 1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed (Collection)

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
Premium bedding
Separate bedroom
Private bathroom
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Loft Suite, Club Signature Access, 1 King Bed

Loft Suite, Club Signature Access, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe

Loft Suite, Club Signature Access, 1 King Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe

Studio, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
Premium bedding
Separate bedroom
Private bathroom
  • 365 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, 2 Twin Beds (Collection)

1 bedroom, premium bedding, minibar, in-room safe

Twin Room, 2 Twin Beds (Collection)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Smart TV
Premium bedding
Separate bedroom
Private bathroom
  • 356 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed (Atelier. Club Signature Access)

Suite, 1 King Bed (Atelier. Club Signature Access) | 1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 King Bed (Atelier. Club Signature Access)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
  • 473 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio King

1 bedroom, premium bedding, minibar, in-room safe

Studio King

  • Sleeps 2

View all photos for Collection Twin

1 bedroom, premium bedding, minibar, in-room safe

Collection Twin

  • Sleeps 2

View all photos for LOFT SUITE, Club Signature Access, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

LOFT SUITE, Club Signature Access, 1 King Bed

  • Sleeps 2

View all photos for Collection

1 bedroom, premium bedding, minibar, in-room safe

Collection

  • Sleeps 2

View all photos for Collection Accessible, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Collection Accessible, 1 King Bed

  • Sleeps 2

View all photos for Atelier Suite

1 bedroom, premium bedding, minibar, in-room safe

Atelier Suite

  • Sleeps 2

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Restaurant

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  • Pool
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  • Parking available
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9.2 out of 10, Wonderful, 1,785 reviews
$108 nightly
The price is $127
Sep 14 - Sep 15
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About the neighborhood

Map
Cnr. Customs East & Gore Street, Auckland, 1010

What's nearby

  • University of Auckland - 2 min walk - 0.2 km
  • Princes Wharf - 5 min walk - 0.5 km
  • Auckland Ferry Terminal - 5 min walk - 0.5 km
  • Sky Tower - 9 min walk - 0.8 km
  • SkyCity Casino - 9 min walk - 0.8 km

Getting around

  • Auckland Intl. Airport (AKL) - 28 min drive
  • Auckland Britomart Station - 2 min walk
  • Auckland Remuera Station - 6 min drive
  • Auckland Kingsland Station - 7 min drive
  • Gaunt Street Tram Stop - 16 min walk
  • The Strand Station - 17 min walk
  • Jellicoe Street Tram Stop - 18 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Daily Bread — Britomart - ‬1 min walk
  • ‪Mr Murdoch’s - ‬2 min walk
  • ‪kingi - ‬1 min walk
  • ‪King Made Noodles 金味德牛肉拉面 - ‬2 min walk
  • ‪Giapo - ‬1 min walk

About this property

SO/ Auckland

SO/ Auckland features a rooftop terrace and puts you just steps from Queen Street Shopping District. Guests can be pampered with deep-tissue massages at the spa, and Javalab, one of 2 restaurants, serves lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and a 24-hour health club.

At a glance

DONE

Hotel size

    • 130 rooms
    • Arranged over 15 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The property charges 2.5 percent for credit card payments
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 12 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Covered onsite valet parking (NZD 65 per night; includes in/out privileges)
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • 2 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Childcare in room (surcharge)
  • Children's menu
  • Baby bath
  • Pool gate

What to do

  • Yoga classes

Working away

  • 24-hour business center
  • 5 meeting rooms
  • Conference space (5382 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour health club
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Stair-free path to entrance

Room amenities

Be entertained

  • 49-inch Smart TV
  • Digital TV channels
  • Streaming services
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage

Freshen up

  • Separate bathtub and shower
  • Rainfall showerhead
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

So/ Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Dining

Javalab - This café serves lunch, dinner, and light fare. A children's menu is available.
Harbour Society - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Hi So - Onsite rooftop bar. Open daily.
Mixo - Onsite bar. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately NZD 49 per person
  • Airport shuttle service is offered for an extra charge of NZD 195 per vehicle (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 2.5 percent

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for NZD 100.0 per night

Parking

  • Covered valet parking costs NZD 65 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Long-term renters welcome.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Also known as

SO/ Auckland Hotel
SO/ Auckland Hotel
SO/ Auckland Auckland
SO/ Auckland Hotel Auckland

Frequently asked questions

Does SO/ Auckland offer free cancellation for a full refund?

Yes, SO/ Auckland does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at SO/ Auckland?

Yes, there's an indoor pool.

Are pets allowed at SO/ Auckland?

Sorry, pets aren't allowed.

Is parking offered on site at SO/ Auckland?

Yes. Valet parking costs NZD 65 per night. Electric vehicle charging is available.

Is airport shuttle service offered by SO/ Auckland?

Yes, an airport shuttle is available. The charge is NZD 195 per vehicle one-way.

What are the check-in and check-out times at SO/ Auckland?

Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-out is available.

Is there an onsite casino at SO/ Auckland?

No, this hotel doesn't have a casino, but SkyCity Casino (12-min walk) is nearby.

What is there to do at SO/ Auckland and nearby?

Onsite recreation at SO/ Auckland includes yoga. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. SO/ Auckland also has 2 bars and a 24-hour health club, as well as a sauna.

Are there restaurants at or near SO/ Auckland?

Yes, there are 2 onsite restaurants, featuring international cuisine.

What's the area around SO/ Auckland like?

SO/ Auckland is in Auckland Central Business District, a short 2-minute walk from Auckland Britomart Station and 2 minutes' walk from Queen Street Shopping District.

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SO/ Auckland Reviews

Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Room
Service staff
Location
Bed
Shower
Lobby
Booking

Reviews

10/10 Exceptional

Great Location - Great service!
Paul, 1-night trip

10/10 Exceptional

Nice hotel. This part of Auckland is a bit rough at night, but very convenient and pleasant during the day
Aleksandr, 2-night trip

10/10 Exceptional

Exquisite property and accommodations.
Victor, 4-night trip

10/10 Exceptional

Such a beautiful property with great staff, definitely staying here again!
Tyla, 1-night trip

10/10 Exceptional

Fantastic hotel, can't fault it. Highly recommend

Excellent modern hotel with great facilities. Handy location near commercial bay restaurants/shops and the viaduct/ferry terminal. The rooms were large, comfortable, modern and clean. Rooftop bar is epic if you want a cocktail and enjoy the harbour views. Long indoor pool, jacuzzi spa, gym and even a sauna was a nice surprise. Would definitely stay here again.
2-night trip

10/10 Exceptional

A great staff! a good gym and a spa tub that was nice and hot! the daily breakfasts were very good the room was kept clean every day and an easy walk to shops and restaurants if i return to Auckland i will definitely stay here again!
randall, 6-night trip

10/10 Exceptional

From the moment we arrived we were warmly welcomed by the lobby staff (concierge and front desk). We were invited to dine for breakfast as our room was being prepared which was a wonderful experience as we had just flew in 17 hours from the US. This was such an unexpected surprise as usually hotel staff would ask you to come back during check in. Our stay was absolutely amazing. From the dining room staff at breakfast each morning to the housekeeping staff who warmly wished us good day each time we passed them. SO Auckland will be very much spoken about to everyone we know who wishes to visit New Zealand.
Catherine, 5-night trip

10/10 Exceptional

Beautiful hotel and awesome location. Staff were so accommodating and friendly.
Maudie, 1-night trip

10/10 Exceptional

Loved our night here, the rooms are lovely and the free snacks and amenities are a great touch. Bed was super comfy and rooms were quiet!
Monique, 1-night trip

10/10 Exceptional

Location and ambiance was great. Breaksat option was a winner.
Kristine, 2-night trip

10/10 Exceptional

Staff were excellent
Dan, 1-night trip

10/10 Exceptional

Love this hotel. The rooms are great size and the beds are the most comfiest I’ve ever sleeped in.
Trina, 1-night trip

10/10 Exceptional

Really modern, clean hotel
Sarah, 1-night trip

10/10 Exceptional

Wonderful location and excellent staff
Lynsey, 2-night trip

10/10 Exceptional

Perfect City Location

Beautiful central location with a perfect location for everything downtown. Amazing luxury styled Hotel with great ammenities. The hotel has gorgeous interiors, and the staff are fantastic and extremely helpful and well-mannered. Would I stay here again, definitely.
Ed, 2-night trip

8/10 Very good

everything is clean, there is everything you need.
Arina, 1-night trip

10/10 Exceptional

Fantastic hotel bit quirky

Fantastic hotel we booked four rooms for two couples two children and an infant and a parent. The rooms were fantastic enjoyed all the services including the pool buffet breakfast. Our only complaint was the green lights in the room are a little bit of a night.
madelaine, 2-night trip

10/10 Exceptional

Amazing hotel. Loved ataying there will be back
Wayne, 1-night trip

10/10 Exceptional

Loved the friendly staff and the swimming pool
Rory, 1-night trip

10/10 Exceptional

Lovely hotel with great staff
fakhereh, 1-night trip

10/10 Exceptional

It was a great place to stay. Comfortable and spacious room, staff was friendly, and helpful when needed. The hotel is centrally located which is great.
Caroline, 2-night trip

8/10 Very good

Had issues with the lock but was given upgraded room transfer which was nice. Really pretty hotel!
Jane, 2-night trip

10/10 Exceptional

Great staff , beautiful and big room , comfortable bed and five star
fakhereh, 2-night trip

10/10 Exceptional

The design of the building was stunning. Loved it. It’s definitely one of a kind.
Amanda, 1-night trip

10/10 Exceptional

Such a cool hotel and the roof top bar is amazing !
Kirsty, 1-night trip