I didn’t receive any upgrades and the facility, food, entertainment ( bars/bartenders poor staff). From the beginning I had addressed my concerns and I was ignored. I have requested refunds as this indeed the worst resort.
Kellie
Kellie (12 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 1 月 9 日
Lamentablemente hubo situaciones inesperadas el tv control se solicitó cambiar dos veces aun asi inefectivos, la programación de TV no esta con canales de alta sintonía cnn mlb fox hbo showtime canales locales etc, la puerta principal estaba desbalanceada no habría y cerraba al 2ndo dia la arreglaron, la cafetera no prendía, el piso dela habitación requería trapiche lleno de polvo arena, recibí un golpe en la cara durante el corte de jardín le informe a un supervisor no lo apunto después se lo dije al Sr. Miguel supervisor de la barra quien hizo el reporte. Yuneidi restaurante Capricho German buffet excelente igual los muchacho de las actividades nocturnas 71104 Frank Sanchez
Terrible experience, staff aggressive, everyone wants to upsell you something the worst place I have ever stayed in. Never doing this one again, none of us liked it all 6 adults, please mind you I never complained about anything before
KARINA
Travelocity 真實旅客評價
2/10 欠佳
2025 年 1 月 6 日
The entire trip the customer service was horrible, I couldn't get water with my meals until I was finished eating, or not at all. The employee would say, ok or I'll be back and didn't return at all, while b being rude. This was a horrible vacation.
Jatuyana
Jatuyana (8 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 1 月 6 日
Rosemarie
Rosemarie (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 6 日
Loved our 4 nights stay at aquamarine, it was great time. There was a luxury xmax buffet dinner, staff was great and helpful. The room was big but was not properly maintained with broken electric switches and quite old. Could have done better than this.
Overall great time we had.
Thanks
Atif
Atif (4 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 1 月 5 日
Sara
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 5 日
Carolina
Carolina (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 4 日
Great resort
Roselia Brasileira
Roselia Brasileira (6 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 4 日
Tod
Tod (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 4 日
I like the fact that all the resorts are close together, they are very nice spaces with lots of greenery, they have very nice food, especially in their buffet, everyone is friendly and helpful, the only thing I didn't like was that I couldn't charge my cell phone because their sockets weren't working. Otherwise, I love my time here.
christina
christina (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 4 日
Jonathan
Jonathan (4 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 1 月 4 日
I didn’t feel like it was that clean . I hated our room very dated and grimy long hallways like a prison but I hated the food it was absolutely terrible I hardly ate all week and not one drop of alcohol it was all disgusting. Weather was lovely though also very hard to communicate their English is not good .
Majella M
Majella M (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 4 日
asma
asma (9 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 3 日
Raul Roman
Raul Roman (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 1 月 2 日
The staff are extremely friendly and gracious. The facilities were very good. Beautiful weather helped for a great vacation.
John Charles
John Charles (7 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 1 月 2 日
Travis
Travis (5 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 1 月 2 日
The property is stunning, beautiful. We did not like the food even at the speciality restaurants did not feel like we ever had a good meal. The drinks are not good liquor. And I guess this is no one‘s fault but no one speaks English so the language barrier was hard for us.