4 day stay , Rooms not serviced , no Bar , room in poor condition. Mattress stained , shower broken . Staff were friendly
Robert
Robert (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月2日
Remi
Remi (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
DARYL
DARYL (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月10日
Very poor
Arrived at 11pm from Gatwick airport. On arrival I was given a room, got in and it looked like someone had just left - not cleaned. I then went back to reception, but it was closed, I called the phone and no answer and I had to hunt down someone who worked there. They then said that they will 'upgrade' me and gave me another room . Again this wasn't cleaned, the cup still has coffee in, vapes were on the side of the bed and blood on the duvet, the toilet hadn't even been flushed. So had to repeat again to find someone. Finally got a room that was ready at midnight.
Daniel
Daniel (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月8日
louise
louise (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月1日
Friendly and comfortable
We enjoyed our stay at Trivelles Gatwick. The English breakfasts were very good and staff are friendly. There is no daily room cleaning provided, which was unexpected. We left our garbage in the hall for pickup but no one came by for 24 hours so we brought it back into our room. The front desk is manned intermittently, but not an issue for a longer stay. I would stay there again as it's overall good value.
Melanie
Melanie (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月30日
Bed was comfortable however the hotel is extremely noisy. If any guests move upstairs or in the hallways then you’ll likely be woken up. The beds were clean but the room was quite dirty and smelly. It is however very close to Gatwick airport so if all you need is a base before flying then location couldn’t be better.
Judith
Judith (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月30日
Helder
Helder (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月29日
Opemipo
Opemipo (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月14日
Sonia
Sonia (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月22日
Grace
Grace (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月20日
Ok for a night but not any longer.
Food was ok, but we not fully what we had booked online in terms of food. The continental breakfast was was bad as we no options apart from bread and yoghurt.
We had to order our hot breakfast the night before but in the morning, the chef was not clear on what we wanted.
The room was clean but dusty. Online we thought we had a king bed but were given a small double so it was cramped.
I don't think i would go back to this hotel.
Reception was not 24 hours.
Staff were kind but on their phones or having their own chats.
This is more like a 2.5 star hotel.
Marceline
Marceline (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月15日
Breakfast terrible
Lack of staff
Hotel tired and dirty
Walked into our room, bed not made, rubbish etc from previous guest.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年9月10日
Staff were lovely.
Angharad
Angharad (1 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年9月10日
Richard
Richard (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月9日
It was a nice place just not used to staying in a cottage style hotel.
Peter
Peter (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年9月8日
David
David (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年9月6日
Poor staff not very help full ,broken beed on arrival
alan
alan (2 晚商務旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月4日
Don’t eat the breakfast and bring some cleaning stuff, very basic cleaning if any, dirty towels, cobwebs that have been there a very long while, breakfast was very unorganised ( can’t blame the chef), staff on site were very very inexperienced and didn’t have a clue. The only good thing is the vending machine.
God forbid something happens at night no one is around to help you.
Tammy
Tammy (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月2日
Never again!
I had a room without window!
I checked out in 2 hours... i leave the hotel because bad condition even in the reception. Room G18 havrethe door as window but was locked and many spiders in the room!
Adrian George
Adrian George (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月31日
The staff was excellent, they helped us when we arrived and when we left. The facilities are very good, although they could improve the cleanliness (small details). I went in summer and it was very hot in the room, that was a problem because they don't have a fan or air conditioning. In general, very good and I recommend it without problem.
Raúl
Raúl (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月26日
Good stay, easy to find, clean rooms, helpful staff.