Royalton Chic was an excellent hotel. Highly recommend. But as nice as it was there was no sanitizer throughout the resort. I found that very odd. Definitely something the resort needs to add to the establishment. I also didn’t appreciate the cleaning crew taking wash clothes without replacing with new ones.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年2月2日
Terry
Terry (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月22日
Vacay with Friends
Beautiful property with entertainment for all cultures and genres. Food was not great at some places. Difficult to obtain a reservation for some of the restaurants.
真實旅客
4 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
Horrible
Horrible
Does not come close to any Royalton hotel...it was worst than any
Will never stay here again. And I am requesting a full refund
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月6日
Viagem de Casal
Excelente, o hotel simplesmente superou nossa expectativa!!!
Chrystian
Chrystian (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月2日
Dissapointed Overall Stay
Arrived December 27th on my birthday. Check in was good but as soon as we walked onto the 10th floor for our room, the mold smell in hallway was terrible. As soon as we walked in our room, it was worse. We had to ask for a anti humidifier which realky dint help. Housekeeping nor maintenance never bothered to change the water out daily. Needless to say we came back from dibner on the aecind night to find it had keaked so bad it filked the bathroom and entry area. On the 3rd night we walked into our room to find the light above bathroom sink was leaking, so more water everywhere. We were mever offered to change rooms. Furthermore, the restaurants wete not good at all. The food was leas then mediocre throught property. We exoected better than thos as our 6 night stay was more than $700 nightly. I wil day that Luis at the buffet served is daily for breakfast and was a very pleasent. Other than that we will not be recommending this hotel nor staying there again. Its a shame that we had such a bad experience as we travel to cancun at least 3 times a year. We definitely exoected more than this from the Royalton Chic. I hope they will do better for future guests.
ElizabethM
ElizabethM (6 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月1日
Cari
Cari (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月31日
This was one of the best places at which we have stayed. Food, entertainment, and customer service were all excellent. Our butler Marisol was absolutely the best! Can’t wait to go back!
Orlando
Orlando (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月31日
Jana
Jana (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年12月30日
The Royalton staff is top notch! The customer service was superior. Fun activities! Clean and modern rooms. Great beach and pool area.
Kimberly
Kimberly (4 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年12月30日
Nice property! We stayed in presidential suite facing lagoon (not beach view but not bad). It needs some updating and slight repairs /upgrades. Staff and our butler were all very friendly and accommodating.
Albert Pantoja
Albert Pantoja (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年12月29日
a good vibe and mix between all people. but the elevator waiting takes a lot of time
Nicolas
Nicolas (4 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年12月29日
Property was in good condition as advertised. However, the costumer service is probably the worst I've experience in not just Cancun, but in overall Mexico. Specially, if you consider that we paid almost 1k per night.