Old rooms are not so clean and comfortable as the renovated ones.
Smell of humidity, bed bugs, and detailed cleaning were lacking
Robert
Robert (10 晚商務旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月7日
Staff very very slow, takes 30 minutes to check out
Ruiqian
Ruiqian (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年6月23日
Staff were nice, good location, clean and comfortable, except for their services need improvement, we have requested ice, plates, knives, and forks from room service but they said that they are chargeable !!! Which is strange.
MOHAMMED MAHMOUD K
MOHAMMED MAHMOUD K (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年5月14日
Very helpful staff
Salimov
Salimov (1 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年4月29日
Too bad
The first day of the check i didn’t get the room they promised it and i was without a room till 4 pm after i payed all what I have to pay
The reception was taking every request I ask as a person request where I had to fight with them verbally to get the room I wanted . But in the end I got a room in the middle floor between the one I asked for and the one they offered
They kept me till the last moment of Thé check in and they said that they can’t provid the room I asked for
For the cleaning service it was ok but usually they forget to put some stuff in the room .exp: The iron was already broken or burnt from the inside when I used it I burnt my white pants :/. They too almost 24 hours to change it and till I took the iron with my hands to the reception so they changed it (that took me 2 hours of waiting there after the 24 hour of my request)
Thé cleaning stuff were respectful but they forget sometimes to finish their job
My worst experience was with the reception stuff and when I lost some of my clothes because of the iron
In the reception they were not respectful and the none appropriate way they answer with triggered me to talk to them with a different way to get the room I wanted . These all after I was too kind to them .
For Thé check out there was just on man called Mustafa who were really kind and helpful and made me come down (respect to him)but the rest they should have get better education about managing
I Avoided the reception stuff during all my staying
Abdelkader
Abdelkader (5 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年4月15日
Great Location for travelling on metro but nothing else around the broader area. We rented a 1bedroom apartment for a family of 4 and although the furniture was ok, we were under the impression we would get 2 beds in the bedroom but it was just 1 bed. The kitchen was very incomplete. There were no glasses, only 1 cup, 1 small plate, and 2 bowls and large plates. There was 1 pan and a pot but nothing else. Even the cutlery had missing pieces. No teatowel or sponge or dish detergent provided. We had to keep asking for 2 extra towels each day for our kids. The kids club is a bit of a stretch to call it that. It’s a room with some teddy bears and a ball pit. The pool are was decent. the room was cleaned daily. Catching the lifts during peak times is also a long waiting game if you are in the lower to middle levels.
Carolina
Carolina (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年1月5日
Lovely location perfect for allll off main areas to see off Dubai love the idea off free parking as we had a car on hire
Breakfast was great lots off options,
Thank you
Zahirah
Zahirah (12 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2023年11月17日
Friendly staff
Kimio
Kimio (3 晚商務旅程)
Expedia 真實旅客評價
6/10 不錯
2023年2月15日
Bagagistes et réceptionnistes sympathiques mais une des responsables, horrible et désagréable, totalement dénigrante envers nous. Franchement, je ne retournerai pas dans cet hôtel même s’il faut payer beaucoup plus cher, je n’hésiterai pas.
maguy
maguy (1 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2022年11月16日
housekeeping is terrible as well as vale parking
Khaled
Khaled (12 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2022年8月25日
Next to a redline metro station so easy to travel to other parts of Dubai. Large rooms and suites. 2 taxi ranks outside. Plenty of supermarkets, a petrol station and a 24 hour Burger King within walking distance.
Javed
Javed (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2022年7月7日
Check in was an essay in frustration, as I was assigned (for the first time in many stays) a smaller room without kitchen. When I asked to move, I was charged an up charge per night.
No VIP perks at all (upgrade nor early check in)
This following my attempt to check in at approx 1030a after calling the eve before to check it there was availability. So essentially, the rooms are available for check in & the Mercure now just charges customers for checking in to rooms that are vacant if the time is early. Of note is I left my room at 12 midnight instead of 11a and didn't get a credit lol)
All in all the property is adequate and the team is very very nice. The policies are clearly amiss and will be a key factor moving for me and my company.
Also of note is the cleaning needs to be stepped up. Range top and other aspects of the room are clearly being overlooked (dusting etc )
Again - the team is very helpful and I have a sense the new policies aimed at recouping losses during the pandemic will adversely impact customer experiences moving forward and result in loss of business
Jonscott
Jonscott (8 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2022年4月25日
Excelente,súper recomendable
Maritza
Maritza (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2022年4月10日
Really enjoyed our stay on arrival we were told we couldn't have our2 bedroom apartment until next day so we asked for 2 separate rooms and we were given 2 rooms on same floor near eachother and upgraded we kept these rooms for the whole of our stay. The hotel is comfortable and has everything you need. Was a little disappointed with the pool went to use it once and couldn't get a lonunger as its quite small apart from that i would recommend hotel and would stay again