Had problems getting text to enter the building. Never saw a representative. Entering the room smelled like a dirty dog. They over charged me and have continued to add charges a week after being there. Never again.
Bertha
1 晚家庭旅程
4/10
Christine
4 晚行程
2/10
The check in was terrible. I was instructed to complete pre check in form. Which I did the day before. I was to receive notification when room ready. Never
Received notification. Call phone number was told
To go someone was there to help check in.. upon arrival, lady said I had to do pre check in form. I explained I had. She was a bit rude. I had to end up completing 2 more times before it would go through.
Also I Called ahead about holding luggage before room was ready. Luggage was place on floor of a basement stock room. Very unhappy. When returned to check in- the luggage was placed on cart in main lobby. Not happy about that at all.
Jennifer
1 晚家庭旅程
10/10
Mark
1 晚行程
4/10
Communication is horrible and if there is an issue with the room it better be found before 10pm because after that there is no one on site.
Andrew
1 晚行程
10/10
Very clean, quiet and comfortable! Would return again.
Julianne
2 晚商務旅程
10/10
Carly
1 晚行程
10/10
The location was perfect! Just a short walk to Wrigley field and lots of bars and restaurants. Just allow time to find parking. I had to park 5 blocks away and walk to the hotel!
Melissa
1 晚友伴旅程
10/10
Excellent location for Cubs game. Lots of restaurants nearby. Really nice property.
John
4 晚行程
10/10
The room was very clean. Front desk was friendly. The only thing was the door to the bathroom wouldnt stay shut
Billie
2 晚友伴旅程
4/10
As soon as I checked in the lady tried to tell me the room I paid and booked through hotels.com was not available and I had to upgrade to a suite for more money. Also i didn’t have an option of the 49.95 fee for guest benefits package. I received a email notifying me that i received a gift card for $25 for restaurant.com to use during my stay or in the future i was not notified of it during my check in so I text the help number and they lady sent me an already redeemed code. The king deluxe is small nothing spectacular about it no refrigerator’s. Love the convenience of stuff being within walking distance but overall there was no ice machine just a cooler with chunks of melting ice, no bags or buckets for transporting back to your room. Definitely not worth what you pay to stay one night very overrated!
Gina
1 晚行程
2/10
Wouldve been nice if the pictures matched the room we booked which was the complete opposite. If it wasnt for the cubs game and location would've left. Oh and tv didnt work
真實旅客
1 晚行程
8/10
jennifer
1 晚行程
10/10
Taraka
1 晚行程
10/10
Mark
1 晚商務旅程
6/10
Bare minimum
Shermane
1 晚家庭旅程
10/10
Had an amazing experience here after planning a last minute trip. Staff were super accommodating and attentive. It was everything we needed and more! Great for couples or families! The location can’t be beat either!
Raegan
2 晚家庭旅程
10/10
Over all it was a great staycation 😎
Jose
1 晚行程
10/10
ETHAN
2 晚家庭旅程
10/10
Vicki
2 晚行程
10/10
Love the location for a Cubs game. I come and stay here once a year
Juan
1 晚友伴旅程
10/10
Richard
1 晚友伴旅程
6/10
It was pretty good! Made it really hard to get information because texts back didn’t always make sense. We asked for a trash bag and never got it. The check in process was really weird and our request wasn’t honored. Front desk staff were very nice and helpful! Decor was really cool and the hotel was clean.