Stayed for 5 consecutive nights, and there was no housekeeping for the first 3 days. Asked the front desk to assist in getting the housekeeping done on the fourth day, and we had to ask for three times to get it finally done at 9pm. There are major problems with management at this hotel. Worst Hilton experience ever!
CHIH FAN
5 晚家庭旅程
10/10
This hotel is so close to pikes pier, and that was such a bonus. The beds were comfortable, although the pillows were not the room was extremely spacious clean lots of room for five pieces of luggage and four people will stay again.
geovona
4 晚家庭旅程
6/10
Check in process was not super smooth, though in part that could be from how Hotels.com data went through. We at least had 2 rooms and on the same floor but not connecting - not the end of the world. Staff were very friendly on check-in.
The good:
The bar - 5/5 the bar tender we had was awesome for the couple times we went down to grab some drinks and food.
Power Connectivity - 5/5 had plenty of power ports for USB and to plug power adapters to if needed.
Access to food - 5/5 it's right next to several great breakfast spots (I can't stress how good Ludi's is across the street), plenty of other spots that are easy to access.
Cleanliness - 5/5 Rooms were all really clean and housekeeping was on top of it for needs.
Wi-Fi 5/5 honestly had good connectivity to Wi-Fi
The not so good:
Beds - 1/5 honestly, they look thick but it was like sleeping on camping pad - no one in the party liked the beds
Maintenance - 2/5 this may be picky but I think relevant, last day there one of the toilets stopped working, they never fixed it while we were finishing our stay. Luckily we had a second room but just left a bad impression for leaving. It was a Saturday so giving 2 instead of a 1.
Final verdict - Would I stay here again - sadly no. The pros for me personally just don't outweigh the main con of not having a comfy bed. If they solve that I'd recommend giving it a go.
Toluallii
3 晚家庭旅程
8/10
Our stay at the Charter was good. The rooms were clean, staff was friendly. At check-in, we were advised of an "Urban Fee" of $25 USD that would be charged on my card but that it could be reimbursed as a credit if we took advantage of the hotel dining amenities....Sounds good, we will use it for breakfast in the morning and have the $25 taken off our bill.....not the case! What they didn't tell us is that you had to use the credit that same day (for a one night stay), so they essentially took our $25 and we couldn't get a reimbursement/credit for it. The front desk said they had no way of "reversing" the fee so that we could use it for breakfast (we hadn't even checked out at this point).
Better clarity on when we could use the credit would have been greatly appreciated, instead of leaving us feeling like we were being taken advantage of for $25.
Deborah
1 晚家庭旅程
8/10
真實旅客
1 晚行程
10/10
Kris
4 晚行程
10/10
Megan
3 晚友伴旅程
10/10
Yasmin
2 晚行程
10/10
Yves
2 晚行程
10/10
We loved the location. We got in late and the roof bar was still open and we were able to get something to eat.
steve
3 晚行程
8/10
Is the perfect spot for visiting the Public Market, Seattle Aquarium, TMobile Park and other sites.
真實旅客
2 晚行程
6/10
I did not like the fact that there was a refundable $100 charge to the room per day. I also didn’t like the mandatory $25 resort fee charged daily to my room.
Not happy at all about that.
The room was very comfortable although I was not crazy about the parking garage view.
The bathroom was the best. Water pressure and temperature were both very good.
真實旅客
3 晚友伴旅程
10/10
Michael
2 晚行程
6/10
Anna
1 晚行程
10/10
Andrea
1 晚行程
10/10
Brianna
1 晚行程
10/10
Very reasonable price because not only are you 2 blocks off the port area but the rooms and bathrooms are very nice and very clean, and really spacious.
真實旅客
1 晚家庭旅程
10/10
Diane
2 晚行程
10/10
Love the curio line of hotels. Staff goes out of their way to make your stay terrific. Always stay at curio hotels if they are in a city I plan to visit. Diane Haigh -Denver