Wonderful resort. Very clean and the staff were very welcoming. We picked this resort based off my facebook reel and reading the reviews…. I must say, neither lied. The food and atmosphere were wonderful as well. The only downside was the sargassum (rotten seaweed) on the beach. Apparently this is due to climate change and some other factors which was affecting not only this resort but other areas other than Mexico as well. We had a swim up room so we spent the majority of our time in that pool since we only had to step onto the patio into the water
Barbara
Barbara (5 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 16 日
Andy
Andy (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 15 日
Demonica
Demonica (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 14 日
Beautiful spot but food and drinks are not good!
The location and the resort is very beautiful and it was very clean for the most part. Floors can be very slick but that was told to us at check in. Food was not good at all and a lot of the food did not seem fresh. Breakfast was the best meal we ate there. Cocktails are also terrible! We couldn’t find a single drink that tasted good. Choose straight liquor or stick to beer.
We did enjoy the shows and the live entertainment.
Overall it was a nice trip but we just really enjoy good food and drinks so that was a let down for us.
Also if it’s very stormy beware of the seaweed!!! It smells so bad
Caitlyn
Caitlyn (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 2 日
Excellent trip. Beach is not good
Amazing experiences, service was excellent! Beach was not good but everything else was amazing.
Brenda
Brenda (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 1 日
Juan Pablo
Juan Pablo (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 21 日
Viviana
Viviana (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 17 日
very relaxed stay, beautiful spacious rooms, very friendly staff
Sandra
Sandra (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 15 日
Beautiful resort. Great food and cocktails
K M
K M (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 12 日
Megan
Megan (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 4 日
Cassie
Cassie (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 29 日
Amazing
Amazing hotel. I’ve stayed in an oceanfront swim out suite and I really recommend it. Excellent service, cleanliness, food, activities and amenities. Nothing to complain about. I truly recommend the Serenity club package if you want to have the full experience. It’s really worth it. Unfortunately the beach was not in good condition due to many seaweeds, but this has nothing to do with the resort. It’s just Mother Nature’s fault! ;)
Definitely recommend the resort and hope to get back there in the near future!
Vinicius
Vinicius (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 17 日
ryan
ryan (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 17 日
Book it!!
We had an excellent stay for our couple get away at Haven. This facility greatly out performed my expectations for our 1st all-inclusive. We consider ourselves "foodies" and were very happy with the plethora of options served. The pools were plentiful and very clean. Seating was never an issue and there were multiple options available poolside, oceanside and everywhere in between. All the staff was very helpful and available. Purchasing the Serenity club room was an added benefit that was not fully understood until we arrived. The only drawback I would say was that the room could have been a bit cleaner but the facility in general was very well maintained. I would love to come back and visit.
Michael
Michael (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 11 日
Rachel
Rachel (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 11 日
This was the best all-inclusive stay I’ve ever had. The food and drinks were excellent. The public spaces and the room were clean at all times. The staff was attentive and the entertainment was fun. Will definitely visit again.
Ericka
Ericka (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 11 日
Nancy
Nancy (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 10 日
Perfect all-inclusive experience. Beautiful property, friendly and attentive staff, and amazing food!
Jessica
Jessica (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 10 日
Stephanie Ann
Stephanie Ann (4 晚行程)
Travelocity 真實旅客評價
8/10 很好
2025 年 5 月 10 日
Staff was very friendly and accommodating. Food quality needs some work, except for Olios. Best restaurant at the hotel. Our Serenity Club concierge Candido was amazing!
Stephanie Ann
Stephanie Ann (4 晚浪漫旅程)
Travelocity 真實旅客評價
10/10 完美
2025 年 5 月 10 日
Staff are friendly. The foods are really good. Excellent service.