The location and the resort is very beautiful and it was very clean for the most part. Floors can be very slick but that was told to us at check in. Food was not good at all and a lot of the food did not seem fresh. Breakfast was the best meal we ate there. Cocktails are also terrible! We couldn’t find a single drink that tasted good. Choose straight liquor or stick to beer.
We did enjoy the shows and the live entertainment.
Overall it was a nice trip but we just really enjoy good food and drinks so that was a let down for us.
Also if it’s very stormy beware of the seaweed!!! It smells so bad
Caitlyn
3 晚行程
10/10
Amazing experiences, service was excellent! Beach was not good but everything else was amazing.
Brenda
3 晚家庭旅程
10/10
Juan Pablo
3 晚行程
10/10
very relaxed stay, beautiful spacious rooms, very friendly staff
Sandra
4 晚行程
10/10
Beautiful resort. Great food and cocktails
K M
3 晚行程
6/10
Cassie
3 晚行程
10/10
Amazing hotel. I’ve stayed in an oceanfront swim out suite and I really recommend it. Excellent service, cleanliness, food, activities and amenities. Nothing to complain about. I truly recommend the Serenity club package if you want to have the full experience. It’s really worth it. Unfortunately the beach was not in good condition due to many seaweeds, but this has nothing to do with the resort. It’s just Mother Nature’s fault! ;)
Definitely recommend the resort and hope to get back there in the near future!
Vinicius
4 晚行程
10/10
ryan
4 晚行程
10/10
We had an excellent stay for our couple get away at Haven. This facility greatly out performed my expectations for our 1st all-inclusive. We consider ourselves "foodies" and were very happy with the plethora of options served. The pools were plentiful and very clean. Seating was never an issue and there were multiple options available poolside, oceanside and everywhere in between. All the staff was very helpful and available. Purchasing the Serenity club room was an added benefit that was not fully understood until we arrived. The only drawback I would say was that the room could have been a bit cleaner but the facility in general was very well maintained. I would love to come back and visit.
Michael
4 晚行程
10/10
Haven is amazing. It was our second time staying there and both times were so great. The food, service, rooms, pools and everything was absolutely perfect. Easy beach access and easy to get cabanas (no extra cost) and chairs. The service was amazing everywhere. We had a wonderful time. They are doing some renovations and a resort is being built next door which we were a bit close to but I’m sure when everything is done it will be great. Just shows they are always improving.
Sarah
5 晚友伴旅程
10/10
Haven Riviera met and exceeded expectations for my wife and I! We've been to Cancun and other parts of Mexico numerous times and have stayed in many resorts for family trips, friends, or just us as a couple. Our goal was purely relaxation...no excursions, loud activity, etc...we just wanted to completely unplug and not have to think about anything. Haven allowed us to accomplish this goal as best as possible.
Rondrick
4 晚行程
10/10
真實旅客
7 晚行程
8/10
Chris
3 晚行程
10/10
真實旅客
2 晚行程
8/10
O quarto é muito espaçoso mas tinha cheiro forte de “fechado”, alem disso funcionários do resort batiam no quarto varias vezes ao dia para limpar/complementar frigobar/etc, e isso me incomodou um pouco, principalmente quando ocorria tarde, como as 8h da noite.
真實旅客
4 晚行程
10/10
This was my first time visiting Cancun and Miguel at Haven Riviera made my husband & I experience amazing. We were celebrating my husband’s 45th birthday and they did not disappoint. All I had to do was let them know my plans and Miguel & team took care of the rest. We can wait to come back to visit.
Shauntaye
3 晚行程
10/10
Heather
7 晚行程
10/10
Terrific stay especially good to have joined the Serenity Club for room upgrade and the wonderful Paco (my "butler") who was just amazing!
Marian
5 晚行程
10/10
Pia Marie
3 晚行程
10/10
Albert
4 晚行程
10/10
Very quite and relaxing resort. We upgraded to Serenity, and having a Butler like Humberto was a huge added benefit. Overall we will be back.
mark
8 晚浪漫旅程
10/10
Stunning resort. Beautiful pools. Very quiet. Excellent food.
Kathy
10/10
Love this hotel ! Everybody make us feel very welcome .