When we first arrived, the valet guys were very nice. Check in was a little frustrating and they didn’t have any luggage carts available for TWO hours. We had to wait by our car with a very cranky toddler for two hours and even then, never saw a luggage cart. One of the valet guys helped us get our luggage to our room. He was the best and very understanding. After we got to our room, everything was nice and updated but the bathroom door was broken (so no privacy while you poop). We did like the fact that it had a microwave, fridge and a non slip shower. Breakfast was good but there were barely anywhere to sit and eat, there were a ton of people in a small space, the food kept running out every 10 minutes because it was so busy. Check out was super busy and there were no luggage carts again. We ended up carrying most of it then finally found a cart (that needed a wheel fixed because it was flat and off the rim).