我可否免費取消查爾斯門套房酒店的預訂，並獲發全額退款？

可以。查爾斯門套房酒店在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

查爾斯門套房酒店是否允許寵物入住？

很抱歉，恕不准攜帶寵物入住。

查爾斯門套房酒店是否設有店內泊車位？

是的。自助泊車費用為每晚 USD30.00。

查爾斯門套房酒店的登記入住及退房時間為何？

登記入住開始時間：16:00；登記入住結束時間：任何時間。退房時間為 11:00。延遲退房收取附加費 (因應供應情況而定)。住宿可提供特快退房服務。

查爾斯門套房酒店是否配備廚房或迷你廚房？

是的，迷你廚房亦配備廚具及咖啡機/沖茶器。

查爾斯門套房酒店附近區域有何特色？

查爾斯門套房酒店位於芬威-肯莫爾，短短 4 分鐘步程可到肯莫爾站，9 分鐘步程即達芬威公園。旅客都對此服務式住宅的優越位置讚不絕口。

波士頓查爾斯門套房酒店優惠

Q: 查爾斯門套房酒店是否允許寵物入住？

很抱歉，恕不准攜帶寵物入住。

10/10 完美

2025 年 3 月 29 日

Hongyan (4 晚行程)

Expedia 真實旅客評價

4/10 一般

2025 年 10 月 7 日

The hotel lies about the time they will get you check in information, lies about parking, and then has NO HUMANS to speak with at all! They send a text and it’s clearly from a foreign country and even when there is an actual emergency or issue they refuse to call or let you speak to an actual human. They also lie about there being stairs that are impossible to climb and the age of the property. Overall a total fraud!

Justin (3 晚友伴旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 9 月 27 日

Wonderful location

Great location, clean room and building, comfortable. Be aware that there is no elevator, but if that's not a concern, this is a great place to stay

Vanessa (2 晚家庭旅程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 9 月 26 日

The property is in very good condition. The room is spacious and comfortable. There is a laundry facility next to my room. The kids of the family above me made a lot of noise as I hear the running and stumping clearly from below.

Joy (2 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 9 月 23 日

Arlene (3 晚家庭旅程)

Hotels.com 真實旅客評價

4/10 一般

2025 年 9 月 13 日

Loved our stay in Boston. Great property and parking. My issue is that I have a large additional charge pending on my card with no explanation. I’ve messaged Charlesgate for more information but no response.

Sarah (1 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 8 月 28 日

Joohyun (2 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 7 月 16 日

The location was amazing, easily walkable to the esplanade and Fenway Park. It is a very nice apartment, well maintained and pleasant to stay in.

Nicole (3 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 7 月 1 日

Awesome property, conveniently located near everything, especially Fenway. Definitely will stay here again.

Michael (3 晚浪漫旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 6 月 25 日

Saerom (1 晚行程)

Orbitz 真實旅客評價

2/10 欠佳

2025 年 6 月 11 日

I booked their Design Studio Suite. This suite was supposed to have cooking facility including hotplates/stove, dish washer and full size refrigerator with freezer. And area was supposed to be 505 sq feet. We booked specifically such a suite as we are fully vegetarian and planned to cook our own. They put us in a much smaller studio, which had a tiny refrigerator, no freezer, no stove/hotplate, no dining table, no dishwasher. That ruined our whole vacation. Tried to communicate to them this and they totally ignored.

As you can see from photos, tiny refrigerator, no stove/hotplate, no dishwasher, no dining table.

Ajay (5 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 5 月 27 日

Alexandra (7 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 5 月 18 日

I traveled to Boston for my youngest sons’s college graduation. I was aware that I was staying on the fourth floor without access to an elevator prior to my visit. That was the only issue I experienced because of my own need for more daily exercise. After I made it to the top floor and opened my door, I was welcomed into the most inviting space I have ever been in during a hotel stay. The layout is perfect. The bathroom is the first door on the right with a separate shower and tub. The kitchen is to the left with a complete set up - refrigerator, range, dishwasher, stocked cabinets, breakfast table and chairs. A small desk with a lamp is directly across from the entrance. And a sofa that pulls out to a bed sits before a television and coffee table. The bed was tucked away on the other side of a wall out of view from the front door, but you could be in bed and watch television with ease as the bed was directly behind the sofa. The use of SPACE and placement of furniture made this suite the most comfortable I’ve ever been in. Any needs I had were communicated through text messages, and a response was consistently received within minutes. I was within walking distance (15 minutes) of Boston University and did not have to call an Uber even once during my stay. I walked to a restaurant for dinner and to the store to pick up a few personal items. I thoroughly enjoyed my stay and will be checking for vacancies with Charlesgate Suites any time I am visiting Boston.

Yolanda (3 晚家庭旅程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 4 月 17 日

Wonderful experience. Spacious property in a great location. It’s right by BU housing and had a lot of walkable amenities and was close to the T station.

Sachin (4 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 4 月 14 日

The building and our apartment are really beautiful. A lot of care wanted into the design and the selection of furniture and decor. We opted to pay for parking which made everything even more convenient. We are from the country so not used to city noise which were a little intense at times, but manageable. The only suggestion (strong suggestion) I would make to management would be to have clear instructions about the heat and ac. Specifically, how to light the fireplace within the apartment. There was no way for us to know that the fireplace was the only source of heat, and there were no instructions on how to light it. The first night we spent in the apartment was very cold. 60 degrees. We called management in the morning and it took a lot of back and forth for them to get us the information needed to successfully light the fireplace, and clarity that the thermostat was for ac only. All of this could have been avoided if there was clear instructions with in the apartment. Seems like a simple fix for the comfort of future guests. Other than that, the apartment was very enjoyable.

Jennifer (3 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 4 月 8 日

jack (4 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 4 月 8 日

Thanks for a great stay in Boston!

Excellent location near Boston University, bars, restaurants, etc and just a few minute walk to Fenway. We had the downstairs suite which was extremely roomy and had a full kitchen. While there was no front desk, the reservation team was responsive, polite and helpful.

Wendy (4 晚家庭旅程)

Hotels.com 真實旅客評價

8/10 很好

2025 年 3 月 13 日

Great place and location, a few hassles

We had problems with registering online and uploading photo ID in advance, and when we arrived the automated door lock wasn't working, so we had to reach out via hotels.com to get the back door code. It was a hassle -- but thankfully they responded promptly (it was during day time, I wouldn't have wanted to deal with this at night) -- but once we got into the unit, it was excellent. Spacious, very comfortable beds and furniture, great shower, clean, convenient to BU and transit. The kitchen was minimally stocked and could have included a few things for cooking (salt/paper, maybe oil/viengar) in addition to the coffee/sugar supplies provided. We really enjoyed out visit and will stay again, with the caveat of knowing to expect a few hassles, given its great location and comfortable amenities.

Christina (4 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2025 年 3 月 6 日

Great.

Martin-Pierre (3 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2024 年 12 月 30 日

arlene (2 晚行程)

Hotels.com 真實旅客評價

6/10 不錯

2024 年 12 月 25 日

Jeong Wook (5 晚行程)

Hotels.com 真實旅客評價

8/10 很好

2024 年 12 月 13 日

changhyun (6 晚行程)

Hotels.com 真實旅客評價

10/10 完美

2024 年 11 月 24 日

michael (2 晚行程)

Hotels.com 真實旅客評價

6/10 不錯

2024 年 11 月 23 日

Piyush (3 晚行程)

Expedia 真實旅客評價

6/10 不錯

2024 年 11 月 2 日

Pros: old school “row house” vibe, right outside of Boston University; felt pretty safe, with lots of food/bars in the area, with transportation and shopping close by too. Cons: very small, noisy, especially on lower floors; limited space to put your things/lacked function in many areas. Needs some maintenance in certain areas.

Matthew (4 晚家庭旅程)

Orbitz 真實旅客評價

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常見問題

我可否免費取消查爾斯門套房酒店的預訂，並獲發全額退款？

查爾斯門套房酒店是否允許寵物入住？