馬拉喀什酒店

"The room 327 was freezing because the heating system broke down. The hotel was unable to fix it despite a couple of attempts. Its technican suggested that we change the room the day after. It was 9 degrees Celcius on Nov 21 night. My wife and I suffered the freezing night. On Nov 22 morning, I talked to the hotel again that their heating system was not fixed and we must therefore change a room. The hotel replied that it was fully booked but they had some upgrade room and offered that we paid the difference. We refused, believing that it was the hotel's duty to provide rooms with suitable temperature to its guests. After a couple of hours, the heating system worked again. Also, the safe in room did not work and was never fixed. The hair dryer did not work but was later fixed. Believe or not, the mirror on wooden wall was fixed by adhesive tape. It was very difficult to open or close the door because the door frame was not straight enough. Overall, the hotel is very old. There is a good thing though. Its staff was very helpful and smiled all the time. "

"連住三晚，但不能使用Wi-Fi，只說而且維修人員維修，但卻未能解決問題。所以旅客自行購買額外數據，以解決訂酒店，預約交通及使用Google Map，以免迷路，這還是第一次遇到這情況。清潔人員有進入房間，但三天也沒有收走垃圾桶倒垃圾。"

"酒店環境及員工一流，舒適，超值，唯一酒店門口未必可停車，有時要走一小段路先可進入，酒店裡有樓梯，如行動不方便者就不適合入住，我入住房間可適合4人使用，有2廁所，非常方便"

"very little service, impose us to add breakfast even i didnt book for breakfast. late for giving us room after 3.30pm. no hot water cooker in the room. no slippers in the room. have to pay to use gym. swimming pool waiter takes a long time before coming to our table. "