I booked a junior suite for $500 and it was visibly dirty throughout the room - dark smudges on the walls, makeup on the light switches, visible dark areas on the chaise lounge, thick layers of dust on the wood surfaces. I was deeply disappointed by this and the staff. I was offered a $75 off discount for food and to check out late. Yet on check out day, the front desk was calling my cell phone to vacate. The cleaning woman even disturbed me in the room by knocking on the door to ask when I was leaving (check out was 12.30; I had already shared that I would leave by 2p). This was NOT a $500/night experience.
Rachel
Rachel (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月19日
Graydon
Graydon (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Excellent location and staff!
The perfect location for great food and shopping. Customer service was excellent!
David was a bright spot in our stay, with such energy and friendliness.
Will stay again soon!
Laura
Laura (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
Great property, location, and staff!
jeff r
jeff r (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月12日
Terrific boutique hotel near Chicagos prime location