I've rarely bothered to leave reviews of hotels, but my experience here left me quite furious. I stayed in the hotel in October, so not so hot outside. However it was VERY hot in my room, at one point it was 27c. Clearly the Air Con wasn't functioning so I asked reception. They sent a technician who proceeded to LIE about the situation saying it would take time to cool down. Eventually they admitted that they had turned off the Air Con for the whole hotel to save money and gave me a cooling unit, which did almost nothing I should add.
I would still be annoyed but be prepared to accept this at a cheaper hotel, but this is meant to be 5* luxury. Being able to sleep at a comfortable temperature is a BASIC requirement and one that I wouldn't ever imagine would be an issue at such a hotel.
Frederick
Frederick (2 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月16日
Excelente hotel
El hotel muy limpio, la atención excelente, una gran variedad de comida en el desayuno y el hotel tiene una gran variedad de opciones para el huesped.
Alejandro
Alejandro (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2020年8月16日
Jingyu
Jingyu (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2019年11月14日
Very clean, spacious and well appointed rooms. Double sinks were a nice feature!
真實旅客
2 晚行程
Orbitz 真實旅客評價
10/10 完美
2019年9月4日
It's a widely open, calm and clean area. Well designed near the airport. Hopefully, other facilities or shops and taxis services would be available in the near future. The restaurant services (Chinese food portion we tried) is very excellent, best one we ever had during the "Silk Trade Trip".
Ming
Ming (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2019年8月13日
주변시설 없음
아주 좋습니다. 다만, 교통과 주변 식당, 마트 등 편의시설은 전혀 없습니다.
지금 한창 주변지역을 공사중이어서, 호텔에서만 쉬고 싶은신 분들 또는 출장으로 차량이 확보되신 분들만 예약하시면 되겠네요
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2019年6月6日
The room was big, the bathroom very spacious and modern, the breakfast has a great variety and high quality. The service staff is very friendly. The hotel swimming and outside garden was very enjoyable. Not so experienced with foreign credit card in restaurant area. No shuttle service to Xi’an center. Overall was excellent and would definitely stay there again.
真實旅客
4 晚家庭旅程
Orbitz 真實旅客評價
10/10 完美
2019年5月28日
真實旅客
7 晚行程
Expedia 真實旅客評價
10/10 完美
2019年5月22日
真實旅客
2 晚行程
Expedia 真實旅客評價
10/10 完美
2019年3月13日
Hotel nuevo.
Hotel nuevo. No en el centro pero cerca del aeropuerto.
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2019年2月11日
Awesome stay
Really amazing hotel, amazing food, not too overpriced either. Just very hard to find a bus or a taxi to Xian!!
Cameron
Cameron (1 晚浪漫旅程)
Hotels.com 真實旅客評價
8/10 很好
2019年2月5日
Airport Stay
The restaurant meal was tasty, but our dinners came out 20 minutes apart.
Michael
Michael (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2018年12月11日
真實旅客
2 晚行程
Expedia 真實旅客評價
10/10 完美
2018年11月5日
I want to express my experience in the hotel,
The staff excellent, the food, the room, the services I can say 7 star hotel ....
The buffet was really good, and the restaurant my wife and and went for dinner one time was really good.
I recommend 100% rhe hotel
NicolaosRamirez
NicolaosRamirez (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2018年5月3日
Luxe, new hotel in suburb
This marble-furbished hotel is in a very upscale suburb "New" area on the outskirts of Xian. The hotel appears to have two sections: one for tourists from outside China and one for Chinese. Both share the huge, lovely gourmet restaurant. A hired taxi is the best way to get from the airport to this hotel or to the Terra Cotta Warriors and the fine Xian (area) Historical Museum in Xian city. Hotel personnel can help arrange for the taxi. Distances tend to be considerable.