I am extremely upset and disappointed with my stay at this hotel/apartment. From the moment we checked in, the experience was completely unacceptable. We were never informed that the apartment was several blocks away from the check-in location. I was traveling with elderly parents, and instead of offering any assistance, the staff was unhelpful and dismissive, leaving us to walk with our luggage.
When we finally arrived, the apartment was filthy. At 3 PM, a cleaner was still inside swapping out sheets and trying to clean the bathroom, which was in a disgusting state—like something out of a college dorm. This was not the standard of cleanliness or professionalism anyone should expect, especially after check-in time.
There were no basic amenities—no coffee maker, no essentials—and the Wi-Fi they advertised simply didn’t work. I raised a complaint about the dirty sheets (which I have photo evidence of), and no one ever came back to fix the issue.
This entire experience was embarrassing and uncomfortable, especially when sharing it with others we were traveling with in Rome. I would never recommend this place to anyone. It was a complete mess from start to finish.