Frankie at the Front Desk took very good care of us. Nothing to complaint about. Great placw to stay and location. Felt safe. We are coming back next year.
Celia
14 晚家庭旅程
8/10
Neighbors were Too noisy music and running in hallway!
Benito
1 晚家庭旅程
10/10
Excellent hotel location and facilities. Mega service by Frankie Vera at front desk. Will be coming back
真實旅客
8 晚家庭旅程
10/10
Room was big and hotel was quiet location was great
Audrey
1 晚行程
10/10
Everything was great! Check in was fast, rooms were clean, pool was great for my kids and as for adults.
Kaoyi
1 晚家庭旅程
8/10
It was good everyone was nice! I just didn’t like having the same type of breakfast everyday!! They never came to fix the ice maker in the freezer when I asked them too. Other than that everything went well..
Shameka
1 晚商務旅程
2/10
There was vomit on the floor between the two beds and I mentioned if to the front desk and informed the front desk that some on my clothing and shoes got contaminated by it and I asked to have the manager on duty to contact me and the manager never did during my stay from May 26-June 1, 2025. I asked the front desk to have the manger to contact me to discuss replacing my clothes and shoes for the value of and or also discuss providing me with half off my stay. The insult came after I had checked out and on my travel back home I get an email with a dry apology for an excuse and credit back for one night’s stay. I started to file a complaint to the Florida Secretary of State Office, the hotel's corporate office, the Consumer Protection Agency, the Florida Department of Health and any other agency about the unsanitary conditions but I tried to handle it at the hotel level with its management but they failed to do their jobs in this matter.
Kenneth
6 晚行程
10/10
Muy buen hotel limpio muy buen servicio
Maria
1 晚行程
10/10
We had a great stay. The staff was very friendly. The rooms were clean. Breakfast included was great. Recomend 100%.
Leyda
7 晚家庭旅程
10/10
Excellent location, facilities and customer service. Will be back
真實旅客
6 晚商務旅程
10/10
Very good
Destiny
2 晚家庭旅程
8/10
Nothing in particular
John
4 晚家庭旅程
8/10
Excelente
Yusi
1 晚行程
10/10
Staff were very welcoming. The room was super clean and plenty of space and we were a group of 5. Breakfast was great and plenty to choose from. Great location for SeaWorld parks
Yamile
3 晚家庭旅程
10/10
Our stay was comfortable and convenient. The room was spacious and clean and the staff that we encountered were all very friendly and accommodating. Would definitely stay here again. The only downside was the pool bar was supposed to open at 12 (according to their website) but the person working it did not show up until 4. Overall, we enjoyed our stay and would definitely consider stayiny there again.
Eric
2 晚家庭旅程
10/10
It was an amazing experience! Big rooms were a plus
Bontu Ankit
3 晚家庭旅程
10/10
Jose
2 晚家庭旅程
10/10
Great
LaKrisha
2 晚家庭旅程
10/10
Jorge L
1 晚家庭旅程
10/10
I stayed with a another adult and two kids it was awesome and very clean which I liked
Stacey
1 晚家庭旅程
10/10
Good and the service as well. The rooms are spacious and very clean
Melanie
1 晚家庭旅程
8/10
Very nice and clean hotel. The workers were friendly. Very close to seaworld.
Shannon
3 晚家庭旅程
2/10
My daughter left her stuffed animal at the hotel and we discovered that it was missing once we got back to st Augustine. We tried to call the establishment many times and have yet to have one person pick up and answer the phone. The front desk doesn’t answer, the house keeping doesn’t answer, and hotel.com is no help at all either. We just want to know if they found the stuff animal so we can pick up.
Zachary
1 晚家庭旅程
10/10
Gustavo
1 晚行程
10/10
The front desk was extremely nice. I would stay here again.because og his great service. Franklin I think his name. Absolutely nice!