Most of the faculty and service were are pretty match with the other reviews, however, my trip was seriously ruined by the reception lady on restricting our luggage storage. We have 4 people so we were planning to have 4 luggages kept in the storage room since we will be back in 2 days. We have informed or asked about that ahead of time with other receptionist. For whatever reasons the lady on the date of July 23rd refused taking our luggage’s into storage room, instead she ONLY allow ONE. I have no idea of why, as the room was pretty much empty. This is the first ever experience on failing left my luggage in storage. I was pretty much begging for taking another luggage, the same lady took it with very unwilling manner. I have no idea why I have such hard time on such small request, indeed it created huge inconvenience for my family to take with extra luggages during these 2 days field trip.