Warm welcome on arrival,quick check in and shown to our room. Property is a bit of a maze so the assistance was appreciated
Room was compact but looked very fresh & clean. Quality toiletries and refreshments. Complimentary water was a nice touch.
Only gripe is the slightly awkward shower controls, which ca9be reached unless you are standing in the shower or have exceptionally long arms
Paul
Paul (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 10 月 4 日
Really enjoyed our stay. Perfect for getting around Tunbridge Wells.
Robert
Robert (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 25 日
Lovely stay and great breakfast. Lizzy the receptionist was A1.
Ajay
Ajay (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 24 日
Sept 25 stay
Clean, nicely furnished rooms, bar areas and bathrooms.
Friendly, helpful staff
andrew
andrew (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 9 月 13 日
James
James (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 9 月 4 日
Sascha
Sascha (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 22 日
Needs more parking
Comfortable and well located but had to park 10 mins away in public car park
David
David (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 9 日
Lovely hotel
Excellent service when checked in, room was fantastic and will be returning!
Jake
Jake (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 3 日
Couple short stay
Short stay to attend family funeral…convenient location
Philip
Philip (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 30 日
Michelle
Michelle (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 7 月 28 日
Shower took 20 minutes before hot water available. Controls confusing. Zero food options Sunday evening. Despite advertising lifts the hotel is not wheelchair accessible due to steps/stairs to access lifts
Alan
Alan (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 7 月 24 日
Sonia
Sonia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 23 日
Comfortable and stylish hotel in an excellent location near the Pantiles in Tunbridge Wells. Breakfast was very good although it took time to find a member of staff to take our order when we arrived at 7.30am.
Gareth
Gareth (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 7 月 15 日
A fabulous find
We didn’t know what to expect when we booked this hotel for a wedding in the area. When we went inside it was just stunningly beautiful clean and modern. The staff in the front desk took care of our bags until we returned in the evening. We were taken to our room by one of the night staff who carried our bag. An absolutely lovely hotel and staff. I would definitely recommend this hotel.
Lynda
Lynda (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 12 日
chee-Mei
chee-Mei (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 11 日
The staff member who checked us in was friendly and professional . It went downhill from there. Our room was really cold as if the A/C had been permanently on. We tried to use the wall controls to adjust the temperature but nothing happened. We reported the issue to reception and also that the heated towel rail wasn’t working as we thought this might warn the room up. Receptionists tried to adjust temp via ipad to no avail. We said we were going out to eat and were reassured the room would be up to temperature on our return. When we got back to our room later on the room was exactly the same. We went down to reception and were told the manager would come and speak to us . A member of staff came up to say they had ‘reset’ the boiler and to give it half hour. Nothing could be done with the towel rail. Half hour later I rang down to say the room was still really cold, the guy on reception apologised but said nothing could be done until the next day when we were leaving anyway the hotel had a wedding reception and there was noise until late, we asked to move rooms but the hotel was full so this wasn’t possible. On checkout I again mentioned the issues with our room - temperature, noise and showed a photo of the thick dust on the bedside tables. The pvc was also peeling badly on the headboard. The room looked very tired and seemed to us we were out in this room as the wedding guests were in the better rooms. We saw no manager during our stay. I emailed the hotel, no response