Even though the hostess send an email with the instructions, when checking in it was not so obvious how to get in. In fact, some people working there on the building opened the door for us. When I called the hostess, she was kind of rood, instead of explaining kindly again, she kept saying what didnt I understand and if I have read the email with the indications and in a tone like I was bothering her.
Then the rest was correct, except there wasnt anything to dry the floor when taking a shower.