Does Star Palace Hotel offer free cancellation for a full refund?

Yes, Star Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Star Palace Hotel?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 9:00 PM.

Is parking offered on site at Star Palace Hotel?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Star Palace Hotel?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-out is available.

Is there an onsite casino at Star Palace Hotel?

No, this hotel doesn't have a casino, but Casino del Rey (3-min drive) and MonteCarlo Casino (4-min drive) are both nearby.

What is there to do at Star Palace Hotel and nearby?

Star Palace Hotel has an outdoor pool and a fitness center.

Are there restaurants at or near Star Palace Hotel?

Yes, there are 3 onsite restaurants, featuring international cuisine.

What's the area around Star Palace Hotel like?

Star Palace Hotel is a short 2-minute walk from Islands and Protected Areas of the Gulf of California and 2 minutes' walk from Playa Brujas.

Star Palace Hotel, Mazatlán: Hotel Reviews, Rooms & Prices

6/10 Good

Sep 13, 2022

Front desk staff

SILVIA, 4-night trip

10/10 Exceptional

Apr 2, 2023

Santos, 3-night trip

2/10 Poor

Feb 1, 2023

The rooms were clean. Didn’t like that there was no fridge or coffee pot in room and no dresser or table, used ironing board as a counter. Not much English was spoken and it serves was none existent for most of the time. Cleaning staff in the rooms where fantastic. Found that the staff waited on the Spanish speaking people and walked past us unless we actually called them over.

Vernen, 21-night trip

6/10 Good

Apr 15, 2024

Chilis Pepper, a restaurant next door is excellent. We were unable to charge drinks and food to our room and needed to pay cash for orders we made out near the pool. Inconvenient, but not a deal breaker once we knew about it. There are several nightclubs across the street and the music was extremely loud until 4am on Friday and Saturday nights. It was so loud, it made sleeping for me impossible. My wife was able to sleep through it. However, I would not stay in the hotel again on a Friday or Saturday night.

stephen, 7-night trip

10/10 Exceptional

Aug 3, 2025

Bueno ambiente familiar

Alondra Rocío, 3-night trip

10/10 Exceptional

Apr 20, 2025

Excelentes vacaciones y servicio!!!

Griselda, 3-night trip

10/10 Exceptional

Oct 18, 2024

Muy buen lugar para vacacionar, excelente atención de todo el staff :)

Briss, 2-night trip

8/10 Very good

Oct 2, 2024

Staff was awesome it’s in a great area.

Araceli M, 2-night trip

10/10 Exceptional

Sep 2, 2024

Excelente atención

Alejandra, 1-night trip

6/10 Good

Aug 13, 2024

Mal olor en alberca , chica . Elevador y pasillo sucio por mucho tiempo . No salvavidas en alberca . Inconvenientes para el estacionamiento del auto, quedó encerrado . Pero sí regresaríamos.

Francisco Concepción, 1-night trip

2/10 Poor

Jul 7, 2024

No tenían mi habitación, pedí con vista al mar y pagué extra en mi reserva y me dieron otra con vista a la ciudad, me querían enviar a otro hotel

arturo leonardo, 2-night trip

8/10 Very good

May 23, 2024

todo esta bien, sin embargo enrente hay varios bares y n la habitacion que nos toco se escuchaba la musica y lbanda a todo lo que daba y no pudimos dormir bien.

CITLALI JAZMIN REYES, 3-night trip

4/10 Fair

May 17, 2024

La recepción no fue buena, mal trato de parte del personal, y estaba jugando cartas con mis hijos, y a las 11 PM paso alguien del staff y apago la luz sin advertirnos si quiera, con semejante grosería esta claro que no regreso.

ARMANDO, 4-night trip

2/10 Poor

May 15, 2024

TBH, I normally don't even write reviews, but I wanted to note for anyone reading: DO NOT STAY HERE! The pictures on Expedia are completely misleading, as is the rating. It is really not even a one-star hotel. Poor staff service, multiple unanswered phone calls to the front desk, a limited restaurant that is closed most of the day, no bar, limited beach access, unable to access Wi-Fi, malfunctioning TV remote, watching them dump mop water into the pool. On top of all that, we had a family emergency that shortened our stay, and the hotel would not refund any of portion of the stay that we mistakenly paid in advance. Expedia was zero help: They couldn't contact the facility either, and said they couldn't help. Don't know why they let the location list on the Expedia site knowing the Star Palace is essentially a sham rip-off. DO NOT STAY HERE!

Patrick, 6-night trip

10/10 Exceptional

Apr 25, 2024

Excelente servicio

Jorge Armando, 4-night trip

6/10 Good

Apr 15, 2024

Rooms needed. Mini fridge,.microwave

Agustin, 4-night trip

6/10 Good

Apr 15, 2024

Motel 6 equivalent, not good for night sleepers

This stay was to witness eclipse totality, and the first 4 nights of the stay were about $300USD (Fri-Mon), While our last 2 nights were $100. Let me be perfectly clear, this hotel is a $50-100 night hotel MAX. It is Motel 6 quality. Had I not had to pay the price gouging for the event, the review would be 1 star higher. But at the price I paid, it fell far short of what I expected. Pros: Excellent staff, very friendly, property is very clean, there is alot of places within a 15 minute walk for shopping and dining. The pool area is nice, comfortable, and the beach is also very nice. Cons: 1) The nightlife in the Golden Zone is ridiculous, multiple loud "social clubs" that blare their music from 10pm to 4am, even if there is literally only 5 people in their pathetic club. Also lots of "cruisers" ie single men, driving the street with giant speakers in their podunk little trucks blaring music until 4am. This hotel might as well be a cardboard box for all it does to keep out the noise. 2) The dining options at the hotel are an absolute joke, and had I paid for the "all inclusive" I would have been livid. The morning Cafe is terrible, the poolside bar/kitchen opens at 11 or 12 or 1 depending on how the staff is feeling that day, the pizza oven is open depending on the one guys schedule (was closed Sunday while we were there) and again even though he starts working by 9am, he doesnt open until 1pm. All this is ridiculous, pool was crowded by 9-10am every day.....

michael, 4-night trip

2/10 Poor

Apr 14, 2024

Tuve problemas con el check in . Al parecer los adelantos que me pidieron para asegurar mi reservación no fueron aceptados (con tarjeta de crédito y transferencia bancaria). Me hicieron pasar un mal rato con mi familia ávida de irse a descansar. Finalmente aceptaron el pago de mi esposo y nos pusieron el brazalete de plástico.

Gladys, 5-night trip

4/10 Fair

Mar 19, 2024

Pésima atención de gran parte del personal, no orientan al usuario, son muy poco tolerantes y groseros. No recomiendo el hotel, demasiado ruidosa la habitación, realmente no se puede dormir por la noche con tanto ruido de antros y vehículos. La cama muy incómoda.

IMELDA, 2-night trip

8/10 Very good

Mar 7, 2024

La limpieza es mala y demasiado ruidoso desde que amanece

karla lorena, 6-night trip

4/10 Fair

Feb 18, 2024

Nos tocaron unas personas que a mi criterio muy pésimas de atención. La persona que estaba asignada a la limpieza de la segunda planta llegó varias veces a tamborear la puerta sin ningún sentido solo para asegurarse que si estábamos allí. En el check Out el muchacho peor súper desatento y de pésimo comportamiento.

Jorge, 1-night trip

6/10 Good

Nov 14, 2023

En general el hotel es promedio, las habitaciones son muy sencillas lo bueno es que tienen Smart tv y el internet es gratuito. lo visitamos en temporada baja contratando el todo incluído, Pésima la comida, del bufete es poco lo que está rico, para la pizza solo te dan una rebanada y eso tiene que ir la persona a pedirla, las bebidas es un vasito pequeño y el agua te la dan caliente . Llevamos automóvil y era un problema el salir o entrar del estacionamiento pues al parecer el guardia de adentro es el mismo de afuera entonces tocaba ir a recepción a qué lo ubicarán para que nos pudiera abrir, los elevadores muy pequeños y y nunca te dejan papel más que el primer día

Judith, 3-night trip

8/10 Very good

Jul 18, 2023

Goteaba del techo saliendo del baño y había animalitos como hormiguas, las camas muy duras y no se puede dormir por el ruido excesivo de la calle hasta las 4 am

Nestor, 2-night trip

2/10 Poor

Jul 7, 2023

the service is bad and if you don't have branded clothes they don't take good care of you

Jose, 3-night trip

6/10 Good

Jun 5, 2023

El hotel tiene poco remodelado, sin embargo queda mucho a deber en cuanto al concepto todo incluido. No hay room service, tampoco frigobar. Solo se puede comer en restaurante de “especialidad” una vez al día para lo cual se requiere reservar haciendo filas enormes. Los restaurantes de 5 y 4 tiempos solo dan opciones para plato fuerte, los otros tiempos son todos iguales. Para comer sushi o ceviche se requiere reservar.Se utilizan vasos desechables en los bares que se encuentran constantemente tirados por la playa. El menú en el buffet es poco variado, no hay muchas opciones y los postres son pocos, lo mismo todos los días. La alberca del hotel está sucia y descuidada aunque la limpian diario, tiene algo de moho. Aunque el hotel luna pertenece a la cadena palace, solo se puede acceder al desayuno y no a las instalaciones, que son mucho mejores que las de los otros palace. En cuanto a la atención del personal es excelente. Son muy serviciales y atentos, haciendo especial mención al mesero Josué y al mesero que está en el sushi.

Anel Mariela, 4-night trip

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