8/10 很好
2025 年 8 月 14 日
Disappointed with the service. Although my Hotels.com booking clearly stated a double bed and a single bed, we were given a family room with a double bed and a bunk bed. When I raised the issue, the staff claimed that the requested option wasn’t visible in their system and blamed the third-party booking platform. However, my confirmation clearly showed the bed request. For nearly £400 a night, I expected reliability and transparency. Unfortunately, the receptionist was dismissive and made no effort to accommodate the request. This experience has left me unable to trust the booking process and very dissatisfied with the service.
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價