The food was terrible in taste and quality. The air conditioner did not work in 1 of our rooms and the toilet clogged and leaked throughout the stay (apart from the bathroom not having hot water) in the other room. We kept using both rooms, simultaneously, to get dressed. Hotel staff literally swapped out the toilet (full construction job) throughout the entire stay and didn't even properly clean up after themselves. Staff left discarded wrappers on top of our personal belongings and foot prints on the left over debris when"done with the job". Housekeeping never cleaned up after the toilet job. We checked out and the toilet still wasn't working. Front desk staff never answers the phone. Room key gets deactivated just by looking at it. The hotel barely cleaned the beach in the morning forcing guests to either walk through seaweed and debris or walk to the neighboring hotel's beach access which was thoroughly cleaned every morning.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 20 日
Das Hotel benötigt einen kompletten Neubau
Das Resort ist in bester Lage in Boca Chica.
Wir haben das Resort testweise für 2 Tage gebucht wegen einem geplanten Urlaub mit Familie und Freunden. Leider der Bauzustand katastrophal. Wasser tropft von der Decke. In einigen Zimmern übler Geruch, möglicherweise von Schimmel. Das Personal an der Rezeption war freundlich und hat verschiedene andere Zimmer angeboten, die aber zum Teil noch schlechter waren.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 18 日
Okay
This is a very average place.
Abel
Abel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 6 日
enjoyed my stay at whala!
I've stayed several times, and it was my best experience so far. prior stays had small issues, but this one was almost perfect! check in was a bit slow, other than that, all was good! room was great! ac was cold! Wi-Fi worked well and the food was good
Sergio
Sergio (5 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 3 日
Good option...
Es el lugar de los que está cerca de la ciudad que más me gusta. Variada y deliciosa gastronomía y comodas camas.
Nancy
Nancy (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 24 日
Dagmar
Dagmar (3 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 15 日
Buen lugar
Las facilidades son muy bonitas; excepto la dicha que estaba muy manchada. La gente es muy amable. Se fue la luz en un par de ocasiones pero resolvieron rápido. Se llevaron las toallas para lavarlas y tuve que esperar horas para que se lavaran y secaran y poderlas usar. Tampoco tenían disponible toallas para la piscina porque se estaban secando. La vista a la playa es hermosa.
Luz
Luz (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 15 日
Zintia
Zintia (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 14 日
Geanny
Geanny (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 13 日
What I like most is the staff. From the lobby, the trunk, the bars, the restaurant staff.
Nancy
Nancy (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 7 日
Horrible place to stay
No water in the room. Extremely noisy. 4 floors using stairs Food was disgusting
Diego
Diego (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 6 日
Raul
Raul (3 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 5 日
Was not a comfortable place to stay at everyone is on top of each other. The beds are dirty bugs inside the room. Only one bar at the end of the last pool for an all inclusive. No elevator a very far walk to the room. People overall were just rude, can’t even ask a question to a staff they all give you an attitude and say they busy to ask someone else. Smh just a horrible experience.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2025 年 6 月 30 日
Good hotel with disappointing services
Good location, clean room with nice sea view
Staff service needs be more friendly and helpful when needed.
Terrible Food quality, environment and services
Michael
Michael (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 18 日
Jose
Jose (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 12 日
Excelente servicio de los empleados
Jimmy Osorio
Jimmy Osorio (4 晚家庭旅程)
Travelocity 真實旅客評價
2/10 欠佳
2025 年 6 月 11 日
No pierdan su dinero en esta asquerosidad de hotel
tamela
tamela (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 11 日
I stayed there for one night and it was amazing. This was my first time staying in an all exclusive I will definitely book it again next time.
Louise
Louise (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 6 月 10 日
Good the drink is not good
Corporan
Corporan (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 9 日
Jose J
Jose J (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 9 日
Warm welcome staff make you feel comfortable. The services, beach, pool, foods, shows... i highly recommended this hotel, for family vacations, couples, get away or single this the place and the price is fairly.
Marie Andree
Marie Andree (7 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 6 月 8 日
Food was horrible, stayed for 2 weeks n couldn’t even eat inside the hotel base on the menu they had, on top of that food always cold