2/10 欠佳
2025 年 10 月 16 日
Terrible stay. No sleep
The stay at the Winstanley hotel was the worse hotel experience we have ever had. We went to sleep then were woken up at midnight by hammering and banging. It was like being in a building site. I went to reception to be told they were carrying out work in the kitchen. I told them it had to stop. The receptionist went to the kitchen and came back swinging a hammer and told me there would be no more noise he had taken the hammer off them ! We could still hear things being moved about and people talking. We got no sleep. We left early in the morning before reception opened. I have e mailed and complained and asked for a full refund. The guest services manager has told me that guest services were not aware of the work being carried out and we will get a refund. Nothing yet !
Lee
Lee (1 晚行程)
Hotels.com 真實旅客評價
