6/10 Good
1 December 2024
Needs improvement
This hotel is usually great for a 1 night stay. We've used them several times. This time however, we did not get the type of room that we booked, despite text and phone communications with them prior to arrival.
Also, be aware that if you have several pieces of luggage that requires their shuttle service to use a van (as opposed to a regular sized car) from the airport, you will be responsible for paying half of the fare ($100 TT), the hotel pays the other half to the taxi driver. We were not informed of this until after we were already in the van. The fare for a regular taxi is usually around $6 TT per person since it's just a 7 min drive.
The best staff person there is Sherry (front desk). She is always very considerate and will do whatever she can to help you - giving info, arranging a ride, etc.
Unfortunately, each time we have had some miscommunication issue regarding our booking, it has been a younger male (name unknown) that took the call - not sure if he makes note of the messages he receives so that the night shift person is aware.
Verified traveller
1-night family trip
Verified Hotels.com guest review
