4/10 一般
2025 年 6 月 10 日
I stayed at this hotel for five nights with my fiancé while we were in town for our consulate visa appointment, and overall, we had a very comfortable and pleasant experience. The staff throughout our stay were consistently kind, understanding, and professional.
From the beginning, we were impressed by the level of service. The front desk team was always polite and helpful, even assisting us with refunds for items we no longer needed—like laundry detergent and a PS5 rental that we returned due to long download times. The manager who assisted with check-in and the refunds was particularly outstanding.
The young women working in the cafeteria, bar, and convenience store were also a highlight—always cheerful, welcoming, and accommodating.
The only drawback occurred at the very end of our stay. We checked out early at 7 a.m. to catch our flights. My fiancé departed as scheduled, but my flight was delayed by three hours. I returned to the hotel around 8 a.m. and asked if I could rest in the room for a bit longer, given that checkout wasn’t until 12 p.m. and we had just checked out an hour earlier after an extended stay. Unfortunately, one front desk agent was dismissive and curt with me during this interaction, which left a disappointing final impression.
Aside from that incident, our experience was overwhelmingly positive. The hotel staff truly went above and beyond to make our stay comfortable.
James
James (5 晚商務旅程)
Hotels.com 真實旅客評價
