我可否免費取消科茲酒店 - 全包式的預訂，並獲發全額退款？

可以。科茲酒店 - 全包式在我們網站上有提供可全額退款的房價計劃。如以可全額退款的房價訂房，你可因應住宿的取消預訂政策，最遲於登記入住前幾日取消預訂即可。有關具體條款及細則，請務必參閱此住宿的取消預訂政策。

科茲酒店 - 全包式是否設有泳池？

是的，此住宿設有4 個室外泳池、室內泳池及兒童泳池。旅客由 06:00 至 23:00 可使用泳池。

科茲酒店 - 全包式是否允許寵物入住？

很抱歉，恕不准攜帶寵物入住。

科茲酒店 - 全包式是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

科茲酒店 - 全包式是否有提供機場接駁車服務？

是的，酒店至機場接駁車由 08:00 至 16:00 按要求提供。費用為每位 USD40。

科茲酒店 - 全包式的登記入住及退房時間為何？

登記入住開始時間：15:00；登記入住結束時間：00:00。提早入住收取 USD60 附加費 (因應供應情況而定)。退房時間為 11:00。延遲退房收取附加費 (因應供應情況而定)。住宿可提供特快登記入住服務。

科茲酒店 - 全包式店內與附近有什麼好玩？

你可享受划橡皮艇、滑翔傘及浮潛等店內活動的樂趣，並到店內網球場精進球技。店內其他休閒康樂節目包括健身班。你可享用 SPA 服務，於熱水浴缸中療癒五感，又或在 4 個室外泳池中任選一個暢泳。科茲酒店 - 全包式亦備有4 間酒吧、室內泳池、健身中心、電子遊戲室及花園。

科茲酒店 - 全包式內或附近是否設有餐廳？

是的，店內有 2 間餐廳，坐擁海濱用餐區、多國菜及海洋景。

科茲酒店 - 全包式是否設有戶外私人空間？

是的，每間客房都配備陽台或庭院連傢俬。

科茲酒店 - 全包式附近區域有何特色？

科茲酒店 - 全包式位於酒店區北，短短 16 分鐘步程即達聖胡安海灘。

科茲美島科茲酒店 - 全包式優惠

Q: 科茲酒店 - 全包式是否允許寵物入住？

很抱歉，恕不准攜帶寵物入住。

Q: 科茲酒店 - 全包式是否設有店內泊車位？

是的，此住宿設有免費自助泊車服務。

Q: 科茲酒店 - 全包式是否設有戶外私人空間？

是的，每間客房都配備陽台或庭院連傢俬。

6/10 不錯

2025 年 6 月 28 日

Las habitaciones en muy estado, falta de mantenimiento regadera con poca agua, mobiliario deteriorado.

TANIA (3 晚浪漫旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 4 月 28 日

The staff and location are wonderful - beach perfect. The rooms could use an update. Beds ridiculously uncomfortable. They need coffee pots and refrigerators in the rooms.

Lori (7 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 4 月 17 日

Maurizio (14 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 4 月 16 日

We truly enjoyed our stay. The staff, food and weather was great! The rooms were a little dated but everything else made up for that. We hope to come back again, hopefully as soon as next year.

kimberley as (14 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 4 月 13 日

Very uncomfortable bed....we literally slep on an inch of foam over two connected box springs. The biggest complaint was the furniture and furnishings are very dated and in need of repairs. Staff was wonderful and so accommodating. Very kind and always respectful.

Mary (7 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 4 月 4 日

Michael Ray Earl (8 晚行程)

Expedia 真實旅客評價

6/10 不錯

2025 年 4 月 4 日

The staff I did interact with for the most part were nice and helpful, however there is very limited dining. The restaurant that will only take you by reservation is not friendly nor helpful and compared to other all-inclusive resorts I've stayed at, the staff that would walk around and ask if you need drinks or anything else is almost non-existent a lot of the time so you dont get as much for your buck on drinks and food.

Brandi (4 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 4 月 3 日

Awesome staff!

Vivien Kay (14 晚家庭旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 4 月 1 日

Very outdated. Food was meh, along with drinks. However… the beach was absolutely amazing! If you can look past some of the other items the beach is truly a dream.

Amber Marie (6 晚浪漫旅程)

Orbitz 真實旅客評價

8/10 很好

2025 年 3 月 25 日

For the money this place is a great value. We brought the whole family and the service was great and the beach is nice. The place is a little run down and there is not very much to do close to the hotel but if you want value for the money this place is for you.

Cameron (4 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 3 月 18 日

Lisa (7 晚行程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 3 月 17 日

STAY AWAY - TERRIBLE SERVICE AND FALSE ADVERTISING DO NOT WASTE YOUR MONEY ON THIS HOTEL. I’ve traveled extensively throughout Mexico, the Caribbean, Central, and South America, and this is by far the worst hotel experience I’ve ever had. The main issue was the ATTITUDE OF THE STAFF—many employees were INCREDIBLY RUDE, UNHAPPY, and lacked any accountability. Even managers, including the front desk manager and the manager at Pepe Scuba, were disrespectful not only to us but to other guests as well. Here are the major issues we faced during our stay in March 2025: • HORRIBLE FOOD • “NICER” RESTURANT RESERVATIONS IMPOSSIBLE to obtain • "ROOM SERVICE" nonexistent • NO SAFE KEY • NO BACK UP LOCK ON INSIDE OF DOOR • NO REFRIGERATORS IN ROOM • WATER OUTAGE several hours one day • HOT TUBS ARE A JOKE - the one working is COLD • NO LANDLINE PHONE to contact front desk • LOUD MUSIC by the pool, making it impossible to relax. • UNPROFESSINAL STAFF lied to us several times and scolded us for not wearing wristbands that kept ripping • SCOLDED FOR DRYING WETSUITS by pool bc room too damp to dry there On the plus side, the room was spacious, the bed was decent, the Wi-Fi was reliable, the AC worked, and the hotel seemed generally safe (nothing was stolen from our room). However, the OVERALL EXPERIENCE WAS SO DISAPPOINTING THAT I WOULD NOT RECOMMNED THIS HOTEL TO ANYONE. AVOID AT ALL COSTS.

mj (7 晚家庭旅程)

Travelocity 真實旅客評價

10/10 完美

2025 年 3 月 9 日

The staff is very accommodating and pleasant! I always have a very welcoming experience here. Went during Carnival, and had a wonderful time. Town is a 60min walk, or a quick taxi ride.

David Anthony (14 晚浪漫旅程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 3 月 5 日

Michaelle (6 晚行程)

Travelocity 真實旅客評價

8/10 很好

2025 年 3 月 3 日

Second stay in 25 years, Property needs a little Maintenace. Would stay again for the price.

Expedia 真實旅客評價

8/10 很好

2025 年 3 月 1 日

The staff and service were excellent. Thank you Paolino, Victor and Fatima for going above and beyond. The facility does need some upgrade. We did not have hot water for most of our stay. The elevator also broke down which made it hard with a baby in a stroller (we were on the top floor).

Sabrina (7 晚家庭旅程)

Expedia 真實旅客評價

10/10 完美

2025 年 2 月 25 日

It was very kid friendly and the beach was amazing!

Nicole S (8 晚家庭旅程)

Expedia 真實旅客評價

2/10 欠佳

2025 年 2 月 23 日

We found the resort to not be a true representation of what was described in the Expedia listing. It is in disrepair and old. Our room was large but it smelled moldy. The sheets and towels were stained, holes from wear and due to threadbare, felt like sandpaper. Since the rooms are outdated and do not offer enough outlets for phones, iPads and electrical devices. Our sofa was stained and literally one side was completely torn. The food was like a cafeteria buffet which was bland and left us craving food that was authentic to Mexico. You will find you will need to go into town for food. The only saving grace was the staff and the views. They are truly wonderful, especially considering what the staff must work with. The only staff member we found to not be pleasant was Javier.

Pratul Bhailal (16 晚浪漫旅程)

Expedia 真實旅客評價

6/10 不錯

2025 年 2 月 23 日

The staff is amazing and the snorkeling is awesome! The hotel is going down hill. This is our 4th time here and we will not be back. You have to fight for chairs every morning, people are claiming them at 6pm the night before. We had people take our towels, steal our chairs..etc. The rooms are very musty, falling apart, sinks backing up. The food selection is the same every day, if you eat at the reservation restaurant it takes almost 2 hours. No nightly entertainment.

Brenda L (8 晚家庭旅程)

Orbitz 真實旅客評價

4/10 一般

2025 年 2 月 22 日

Pros wait staff, beach and snorkeling. Thats it. Cons. Rude front desk, horrible food, gross pool. Bad communication with booking, horrible beds, no entertainment, not many places to sit outside in the evening. Bathfroom ceiling leaked. Hot water worker sometimes same with air conditioning. Wjen we checked in we booked 2 double beds. And they tried to give us one king room and saod nothing else was available. We went to the room and all the electrical was torn aparr and hanging from the ceiling. They said it woild be 15min to fix it. I simply asked for a different room theu said there were none. After a hour the room obviously was still not ready. Again asked foranother room and was told there were none. I said we need a room with electricity. Fonally magically we got a room woth 2 beds. Several others were having similar issues chexking in. Its a 1 star place at best.

jenna lynn (7 晚友伴旅程)

Expedia 真實旅客評價

4/10 一般

2025 年 2 月 22 日

Travis (5 晚行程)

Expedia 真實旅客評價

10/10 完美

2025 年 2 月 21 日

The staff, location, and views are amazing (oceanview balcony in every room!), along with the beautiful beach area, great snorkeling, and miniature golf! The property is older but is very clean. The only things that would be nice additions are bike rentals for guests to explore the area, more beach chairs, replacing old mattresses, and more consistency and quality of drinks. Even with those minor issues, there is so much to love about this place-- this was our 3rd time staying here and it has improved each time.

Charlotte (8 晚家庭旅程)

Orbitz 真實旅客評價

10/10 完美

2025 年 2 月 17 日

All staff friendly and always willing to help you you needed it.

Crystal Ann (7 晚行程)

Expedia 真實旅客評價

8/10 很好

2025 年 2 月 17 日

What i loved was snorkling right off the beach. I love ocean view from room. My only issue was beach palapas reserved by 2am!

Janet Marie (7 晚家庭旅程)

Expedia 真實旅客評價

8/10 很好

2025 年 2 月 15 日

Positives: Nice location, amazing snorkeling, decent food for the price, great staff, reasonably clean, not a "party central" atmosphere. Negatives: Property is older, premium foods are limited (bacon, french fries, cheese not on buffet), resort did not respond to multiple emails and messages I sent prior to arrival. Strangely, the resort charged me 1 penny after I left. I think it was related to the hold that was refunded to me, but it's odd. Scuba shop on property is wonderful, competent, and cheap.

Mark (7 晚友伴旅程)

Expedia 真實旅客評價

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常見問題

我可否免費取消科茲酒店 - 全包式的預訂，並獲發全額退款？

科茲酒店 - 全包式是否設有泳池？

科茲酒店 - 全包式是否允許寵物入住？

科茲酒店 - 全包式是否設有店內泊車位？

科茲酒店 - 全包式是否有提供機場接駁車服務？

科茲酒店 - 全包式的登記入住及退房時間為何？

科茲酒店 - 全包式店內與附近有什麼好玩？