2/10 Poor
20 July 2024
Disaster !!! DO NOT STEP THERE
My stay at Renz Inn Hotel Jeddah was an absolute nightmare. The level of cleanliness was appalling: the room walls were dirty, the pillows had a foul odor, the doors were rusted, and the shower barely worked due to poor water circulation. The customer service was catastrophic; my electronic card had no room indications, it took an hour to get towels that should have been provided initially, the staff showed no respect for residents, and calls for assistance went unanswered. The facility itself was dangerous, with exposed wires in the lift, a gym and health center that were advertised as functional but were actually closed, pervasive humidity, and a dark, unsafe parking area. This is by far the worst hotel I have ever experienced, and I strongly advise against anyone staying there. The authorities should shut down this facility immediately.
Moez
Moez, 1-night trip
Verified Hotels.com guest review