If I were to ever consider returning to a place I’ve visited, it would be Ventus—for the wonderful food, the variety of restaurants, the beautiful outdoor spaces and cleanliness, the gorgeous pools, and the convenient transportation between resorts. The only thing that brought its rating down was the ocean, which wasn’t in its favor.
JARMILA
JARMILA (8 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 8 月 12 日
great resort for family vacation
Ziyi
Ziyi (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 8 月 11 日
Hotel was very nice, customer service also was very nice, property always clean. What did not like was the beach not able to swim due to ¿rescajo? This is my 2nd time and same happened before, also I think there need better comunication for the tours, we got the Xenote tour and we end paying for others activities (hordses,Cuatri motos aditional
Andres
Andres (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 8 月 10 日
The property was very modern and lovely pool area.
Darwin John
Darwin John (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 8 月 10 日
Overall great experience! Would recommend and can’t wait to go back!
Yocelin
Yocelin (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 8 月 10 日
Our butlers were helpful and caring. Food options were plentiful.
Tamara
Tamara (6 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 8 月 9 日
The facilites are very well kept and staff are friendly and attentive. Entertainment was good they had lots of activities by the pool and kids had fun, maybe if they can add another slide for them that would be awesome. Food was good I only wish they had more variety within like days. Overall a great experience with my family.
Daniel
Daniel (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 8 月 9 日
Super safe and clean. Great food and staff
But just know the beach is completely unusable.
Thomas
Thomas (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 8 月 9 日
Yo amo estos hoteles,ya he ido 3 veces y siempre la he pasado súper bien.Si eres una persona que le gusta la playa no es el indicado,porque la playa no está buena,pero de lo contrario 100 % recomendado.La comida súper varia y rica,unos tragos buenos.Gracias a Abimael Geraldo, Calmo,Margarito por su buen servicio.El restaurant Japonés súper rica la comida.Gracias a los muchos de animación( Raúl,Tony y a la otras muchachas por hacer más divertida la estancia, super divertida la actividad del inflable.El show del fuego bello.⭐️⭐️⭐️⭐️⭐️
aslety
aslety (6 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 8 月 7 日
Everything about this resort was top notch , above all i was very impressed with the quality of the service from every single person who works there . Food was very good
Maria Isabel M
Maria Isabel M (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 8 月 7 日
We liked that we had access to all 3 El Cid resorts and that they were walkable. Golf carts are available but may tale a bit during peak times. Never waited longer than 5 minutes for a cart. Restaurants were very delicious. The seaweed on the beach and smell of the seaweed made people stay away. All in all property was great.
Stacy
Stacy (4 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 8 月 6 日
We had an oceanfront Platinum room. The room was good for our family of 4 with the pull down murphy bed. Although my son did say the murphy bed was pretty uncomfortable. We had great maid service every day we were there. The location of our room was great right outside of the pool. Made it super convenient and it was not crowded so there were plenty of pool chairs and cabanas. I will say, the rest of the trip and the resort were very disappointing. The customer service was poor throughout the trip. Everytime we needed a beverage at the pool we had to flag someone down, otherwise they would just race by us and we would have to wait forever for them to come by again. We had 3 butlers but they didn't do much for us during our trip. One of them we didn't even hear from at all the entire trip. The front desk made our dinner reservations for us upon check in. When we had a couple special requests come up during the trip they weren't able to help. And they didn't even know who we were when we passed them several times in the resort throughout our stay. When we stayed at other resorts in the past with butler service they checked in with us many times throughout the trip and they knew who we were. We also had a situation where my son got food poisoning while we were there and was stuck in the room all day. He missed a day of vacation, missed a snorkeling trip we had paid for and no one at the resort had any compassion, offered any help or cared at all.