El hotel estaba bueno la recepcion no me gusto para nada. la comida me gusto mucho y los restaurants especializados excelentes, el unico inconveniente es que necesitábamos movernos en los carritos porque teníamos personas con limitaciones para caminar y había que esperar incluso hasta media hora, y el primer día casi perdemos la cena esperando el carrito
Además no tiene muchas actividades para las familias con niños en las noches porque los shows casi siempre coinciden con las cenas. Hubo una feria de tacos magnífica nos encantó, por lo demás todo bien, la atención buena y la habitación también. No pudimos bañarnos en la playa está muy mala.
Daniela
4 晚家庭旅程
10/10
Second time staying at this property, we love the food and customer service.
Jessica
3 晚家庭旅程
10/10
Everything was perfect, nice people, amazing food, safe and huge rooms. I would recommend everyone to spend time with there family and friends on this beautiful resort.
Dashamir
5 晚家庭旅程
10/10
Having multiple options for restaurants was really convinient and superb! Maybe the beach wasn't the best, but still was enough.
Charles
5 晚家庭旅程
10/10
Love love love!!! We will be back for sure
Lindsay
4 晚家庭旅程
8/10
Great food, like the hotel territory.
Katsiaryna
7 晚行程
8/10
Food and facilities were fantastic, friendly staff
Only down side was a lot of construction at and around the hotel. Paying $60USD for wifi was not great you would think that would be included in an all inclusive
ryan Joseph
8 晚家庭旅程
2/10
We got placed next to an extremely loud couple complained numerous times and asked to be moved they didn’t do anything to help. My children are traumatized and never want to go to Mexico again.
Christopher A
8 晚家庭旅程
8/10
Beautiful property and everything was great except the hidden fees I had to pay at check in.
darron
4 晚家庭旅程
10/10
scott
5 晚行程
10/10
Just finished our week stay at ventus resort and cant say enough about the amazing staff, food, and experience that we had. Diego, Albaro and Sal were some of our favorites! They went above and beyond to make our stay very special and were always there to help with anything we needed. The resort is really big, and it is fun just getting lost around the place and finding all of the hidden gems on the resort. Truly a top notch experience and a super clean resort. Thank you all at ventus for making our stay unforgettable
Karl
7 晚浪漫旅程
4/10
I was up charged at check in for a “teen” instead of a child even tho I put the ages of the kids while booking. The hotel said Expedia does it all the time and doesn’t compensate Expedia tried saying it was the hotel either way it was an extra 187 USD on top of the resort and environmental fee 147 USD that was supposed to be 105….Expedia wouldn’t help and the hotel wouldn’t budge so I was forced to pay or I couldn’t check in. Was not satisfied with it at all. Our butler also didn’t do much. Many things they said they would do it never happened.
ASHLEY
7 晚家庭旅程
10/10
Thoroughly enjoyed our stay here for spring break! This property was recommended by a friend and it did not disappoint! Extremely clean, a variety of dining options,
Multiple pools and facilities, and the service was impeccable. Would definitely recommend!
Regina Renee
5 晚家庭旅程
10/10
Very clean , staff very friendly, food was good, overall great experience
Mira
7 晚家庭旅程
10/10
Anatoliy
7 晚行程
10/10
My family loved this resort, very clean, staff was excellent. Access to the 3 resorts was great. Will definitely be going back.
Sheldon
7 晚家庭旅程
8/10
Great place
Zarko
7 晚家庭旅程
10/10
Our butlers Freddie, Leo, and Orlando were absolutely amazing and very accommodating! Excellent customer service the entire time! Absolutely will return and highly recommend. It was my partners and I 5th year anniversary and they made sure it was the best ever!
Travis Merriex
5 晚浪漫旅程
6/10
Good size resort with sister locations, as a guest you have access to all the pools and dining options. Pools were nice, we were able to get seating. Beach access was nice but the beach always had seaweed and wave conditions were always yellow and red flag days.
Breakfast and lunch were consistently good. There’s only one dinner buffet, food was average and refill of items was slow. The nicer dinner restaurants require reservations but the food was better.
We had a beach front room, king bed with a Murphy bed. Plenty of space for our family of 4.
Jimmy
8 晚家庭旅程
10/10
What a wonderful resort! It was so clean, beautifully modern, staff were plenty, attentive and friendly, and the food was fabulous! My kids loved the Kids Club and we loved it as there was no need to reserve a spot and they could pick and choose activities each day. Only downside was the beach, but everything else made up for it. Would highly recommend for a family vacation.
Shannon
7 晚家庭旅程
8/10
Leslie
7 晚行程
8/10
Overall, the resort was nice! The food was good at every restaurant we went to!we booked the Platinum level reservation because we wanted an oceanview room. With that, it was really nice having access to the platinum club (i.e. super easy check-in, access to snacks and beverages, etc). My biggest complaint is regarding house keeping. Forget being platinum, I had to request for our room to be cleaned almost everyday of our 8 day stay - of which when they finally did come it was when we were getting ready for dinner, so we just asked for clean towels. When we requested extra face towels (literally 2 so that my party of 4?could each have one) it was a big deal.
The pools were nice and fun for the kids! Overall, my family had a great time. No need to splurge on the platinum….i found out later you can simply upgrade your room upon arrival.