I made reservation for 1 room, 2 guests and when I got there, they had my reservation for only 1 guest. Eventhough I showed them my reservation for 2 guests they did not accommodate me into a bigger room and got stuck in a tiny room meant for 1 person. The space was very limited, could open two luggage pieces at the same time. The AC did not work properly, we turned it on when we got to the room and woke up in the middle of the night sweating because for some reason it was heating instead of cooling. tried to change it to cool but ended up turning it off and opening the window for a little while to le the heat out, and then closing it again because it was very cold outside; very frustrating.
When cleaning the room they only straightened the cover, left a towel and plush toy in between the sheets.
Didn't even replace the bottled waters they provide the first day.