Rooms were clean and cool, ,beach furniture was unkept, dirty and some items broken all along property. Breakfast was fresh and service was great at their restaurant highly recommend tostadas de pescado al pastor. The bad issue first day of our stay the water for shower/ toilet was out for 4 hours, later restored but it happened again the following day too. Don’t think will come back since front desk management only said water would be restored with no alternate as a complimentary drink nothing
Leticia
Leticia (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 22 日
Susie
Susie (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 2 日
The nearby restaurant, located inside de hotel’s facilities, is a nightmare due to noise during evenings and nights.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 2 日
David
David (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 4 日
The property was very nice overall. But the best part was the staff, very kind, responsive, and accommodating. Roberto in the restaurant was absolutely awesome. He was welcoming and attentive and even brought the kids a basket of donuts for national donut day. Worth coming back just for staff interactions. The front desk was always helpful and helped us to book transportation, car rental, excursions, seamlessly.
Peter
Peter (3 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 6 月 4 日
Erwin
Erwin (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 30 日
My boyfriend and I got the Oceanfront king bed mini pool room. The initial room we got was not what we expected and was nowhere pictured on Expedia or their website. You can tell it was an older room and hadn’t been updated to the standards of their other rooms. We asked to be moved to the room we actually paid for and they moved us no problem. On our last night we did find a cockroach in our bathroom and there was a blood stain on our sheet. Note before booking that the AC isn’t that strong so the only cool area of the room will be the bed. Everywhere else is pretty hot. Other than that the 2nd room we got was super nice and I loved the private outdoor mini pool.
Isabella
Isabella (4 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 26 日
Jessica
Jessica (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 25 日
Melanie
Melanie (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 25 日
Está bien pero el aire acondicionado no enfría nada el refrigerador menos y Aveses nos quedábamos si agua pero en general bien sería un hotel perfecto si arreglan esos detalles y pues nos temporada de sargazo
Rigoberto Navarro
Rigoberto Navarro (3 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 24 日
Tuve una experiencia mixta durante mi estadía en el Hotel Maya:
Lo positivo:
• La ubicación es excelente, a un paso de numerosos restaurantes y tiendas del centro.
• El personal es muy atento y siempre dispuesto a ayudar con una sonrisa.
• El área de la piscina es amplia, limpia y muy agradable para relajarse.
Lo negativo:
• Al llegar me ofrecieron un servicio de transporte tres veces más caro que el que pude conseguir por mi cuenta.
• Existen cargos ocultos (“fees”) que sólo se revelan y cobran al hacer el check-in.
• La habitación es muy sencilla: la cama, aunque grande y cómoda, está flanqueada por poca iluminación y el aire acondicionado no enfría lo suficiente.
• Me pareció inusual que el café en la habitación no estuviera incluido: cada cápsula de Nespresso costaba casi 100 MXN, cuando en la mayoría de hoteles este servicio es gratuito.
Laura
Laura (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 20 日
Great ocean views
Katrina
Katrina (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 13 日
A/c would not cool down. Alot of algae can't swim in beach. The owner needs to pay more attention to how much algae is accumulated. We had to go elsewhere to enjoy the beach and spend more money out of pocket.
Juan Carlos
Juan Carlos (4 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2025 年 5 月 13 日
Creo que para lo que cobran deberian cuidar mucho su playa ya que estaba llena de zargazo y no es plan familiar es para gente joven yo iba con mis abuelas y mi hija lo que me obligo a cambiarme de lugar
Ana Karina
Ana Karina (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 8 日
Este es un bello resort el servicio y limpieza es excellent. Me gustaria Que le pusieran mas atecion a limpiar la playa ya que estamos en temporada de sargazo y nose ve a nadie haciendo el esfuerzo de mantener la playa limpia.
Angel
Angel (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 8 日
We booked a room with the jungle view and a private pool and upon checking in we were immediately upgraded to an ocean front room, private swimming pool right outside our front door with lounge chairs and the beach was literally 10 feet away from the fence on the front of our own private yard. It was an amazing experience, the hotel was fantastic, I don’t have one negative thing to say about the entire stay, the staff and everything were amazing. 5 out of 5 stars
Andrew
Andrew (8 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 8 日
Line
Line (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 6 日
Excelente
NICOLAS
NICOLAS (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 3 日
I love the location and the privacy, peace and serenity.
Christine
Christine (7 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 1 日
Amazing.. in love .. would definitely stay here again..
Flora
Flora (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2025 年 4 月 29 日
The service is very poor,not amability at all from the staff,same at the restaurant except the waitress he was very nice,the hotel is very nice but the experience was terrible at first
martha
martha (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 27 日
A nice stay
A nice beachside resort. units included outdoor space and a hammock. No efforts were taken to clear the huge volume of sargassum which detracted from the beach. Taco restaurant was good. Included breakfast was minimalist, but menu items were generous and well made. Front desk staff was helpful. The crowd was generally younger (20-30s) with a few families. A pleasant getaway!
David
David (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 23 日
FENOMENALES
El lugar está 10/10 , y la vista a sus playas esta fenomenal, y las habitaciones agusto modernas y con mini pools
Jose
Jose (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 22 日
Tatu
Tatu (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 4 月 20 日
Todo excelente a excepción del beach club, los meseros no sirven para nada y no tienen ganas de atender. Me tuve que ir a otro lugar por el pésimo servicio, nunca llegó nada de lo que les pedí.