The staff were amazingly helpful, with getting my room ready after I arrived much earlier. As someone who works in hotels in Australia, i can appreciate how challenging it can be. The buffet was lovely, and Charcoal too.
Laura
4 晚行程
10/10
Good and very nice Breakfast full of variety and freshness.
Cheff there are very helpful in providing the requested dish.
All good and restaurant is matter of great comfort with Milk tea in clay cups.
RAKESH
2 晚商務旅程
10/10
We stayed at the Courtyard by Marriott Surat for nearly two weeks and had a very enjoyable stay. The staff, especially Anjali, went over and above for us, and in particular made the stay pleasant for my elderly parents. We would definitely recommend this hotel to others.
真實旅客
5 晚家庭旅程
6/10
The hotel was not very clean and so many mosquitoes in the reception at the evening.
Plus the service was not good.
I had guests who were going to check in I booked the rooms for them, and one of the staff from reception asks them to pay our morning bill of breakfast, it was unprofessional as I was staying there so I’m supposed to clear before I check out the rooms are on my name.
My guests were just checking in so how come they asked to pay someone else’s bill.
The service is not good they are very unprofessional.
And at night they don’t even answer the phone at the front desk, I had to go downstairs and when we complained they don’t even bother to say Sorry.
Manager should have some training how to behave with the customer and be more polite.
Thank you
Hetal
4 晚行程
6/10
Zacharoula
11 晚行程
6/10
The rooms were old, soap limited, towels limited and old and greyish but were supposed to be white. To many ants biting us and mosquitoes inside hotel management blames it on the sighing in area but did nothing. Food was good and service in dining room was very good
No gift shop. Coffee shop was great
Zacharoula
8 晚家庭旅程
8/10
5th time staying at the hotel. Service is always very good. Will go back for sure. Management needs to improve maintenance and cleanliness of carpets, sofa covers and overall.
MD
2 晚商務旅程
10/10
Everything was perfect but no balcony
Mohmed Faiyaaz
2 晚家庭旅程
10/10
Ramesh
1 晚行程
10/10
Brijesh Thakarshibhai
1 晚行程
8/10
Yuki
2 晚行程
10/10
shabbir
7 晚行程
10/10
Newer Property & good rooms and amenities. Only issue is it was a little to far from any action. However, good hotel, with good restaurant, and clean
Harish
2 晚行程
10/10
Hassan
3 晚行程
10/10
Med
2 晚行程
10/10
KIM
2 晚行程
8/10
Giuseppe
1 晚商務旅程
4/10
Birad
1 晚商務旅程
8/10
Henrik
3 晚行程
10/10
Good place to stay in Surat. New and clean.
Saumiin
2 晚家庭旅程
6/10
Hotel is not 5 star rated, food is very poor and room is not comfy as per brand marriot
Maulik
1 晚商務旅程
4/10
TAKEO
1 晚商務旅程
2/10
DutyManager
Wed, Feb 21, 12:16 PM (3 days ago)
to PARIKHTS, FOM
Dear Sir,
Namaste !!
This is regarding the amendment of your room reservation, The actual room was booked from 20.02.2024 to 24.02.2024 and due to Mosquito problem and muddy water problem in the bathroom guest wanted to relocate to another hotel and wanted to checkout on 21.02.2024 only. We have done the changes and we will charge only 1 night to expedia and for rest refund you have to communicate with the expedia and they will initiate.
Warm Regards
Shailesh Bandal
Asst. Front Office Manager
O 261.414.5555 M 951.2028.490 re
COURTYARD BY MARRIOTT SURAT
Earth space, Hazira road
Surat, ST 394510
courtyard.com
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