This was o our second year and we were very pleased with the hotel, staff and accommodations
Dennis
Dennis (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月16日
Darren
Darren (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月15日
Some improvements needed!!
It truely is a very nice hotel that was very convenient to the main attractions in town so that was a plus and we did have a quite room. The amenities were not there. One small bar of soap was in the room when we arrived. There were ample towels but we had to ask for shampoo. There were a few spots in the room that had been missed in cleaning. Breakfast was rather limited in choices. There was an added resort fee when we booked and we did not understand what it was for. Its not a resort. My suggestion is that the management needs to step up their game and add more staff and creature comforts.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月13日
Kara
Kara (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月13日
Jimmy G
Jimmy G (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月12日
Anthony
Anthony (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月10日
brandon
brandon (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月7日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2024年12月5日
James
James (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月4日
Great stay- family was happy! Just there is an echo in the rooms and it was a little noisy when family passed in halls - it was very busy
Jennifer
Jennifer (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月3日
Barbara
Barbara (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月3日
Andreé
Andreé (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
Daniel
Daniel (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月2日
The place was nice and very convenient location. Staff was friendly and helpful.
Brian
Brian (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月1日
1. We checked-in to a room that had no door lock on it and the shower head was broken and had not been fixed yet. We were given another room.
2. There was a chicken bone, eaten clean, on the floor in the hallway near the room.
3. The bartender on Friday night was very nice and accommodating.
4. The bathroom in the lobby was clean.
5. The room and bathroom was clean.
6. The bed was comfortable.
7. There were hardly any Christmas decorations. That was disappointing.
8. The guy serving breakfast on Sunday did not give off a feeling of being happy with his job.
9. There was a disturbance next door to us, hotel staff came up quickly to see about it.
10. Breakfast could include biscuits and bacon. The juice machine was broken.
真實旅客
2 晚友伴旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年11月29日
John
John (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月26日
Trista
Trista (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月25日
Excitement turn to disappointment
I have always wanted to stay at this hotel when I come to town for Christmas festival but it wasnt exactly all I dreamed of. It’s a beautiful property & the staff was pretty helpful but the Bathroom in my room was not very clean, dirty in fact. Hair everywhere in shower & on the floor. There was also No hair dryer in room. There was some holes in the bed sheets. Idk, the breakfast was nice. The lobby & property was pretty.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月23日
Tammie
Tammie (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月22日
Jacob
Jacob (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月15日
Could be better
The check in process was slow, overall nice hotel. I did not get that customer service was their focus.
I also had to pay an additional fee to cover the wifi, breakfast and other amenities advertised. This was charged even though I made my purchase through hotels.com. I though I was getting a decent price however probably paid more than if I would have just booked directly.
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年11月12日
I have not received the incidental charges on my credit card of $20.82, on 10-29, and $21.45, on 11-4. I did not incur ant incidental charges.
terry
terry (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月12日
Disappointed
Hotel needs to be cleaned painted updated very disappointed. The cleanses was not there at all. Whoever cleaned our room did a very poor job. Call downstairs and complained told me housekeeping was gone for the day. They will send up sheets so I can put on myself very very disappointed, someone should inspect rooms when they are supposedly ready
Maria
Maria (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月10日
Never again
Did not receive the room/king bed, or view "historic" I booked and paid for. They told me it was my fault since I booked same day. The room was fine if it was what you asked for. The view was of the modern event center. I took a picture to the front desk and asked if this was an "historic" view. They said that designation just meant buildings. Very misleading. Then, the 2nd day they invalidated our keys and we had to stop to get them reprogrammed. Next was a building wide power failure. Fortunately, we were not the ones on the elevator. The response of the staff was effectively "meh", until I said my dissatisfaction would be reflected in my review. By then it was too late to do anything. I won't be back and cannot recommend.
Michael
Michael (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月8日
Good location. Filthy rooms. Cold breakfast.
The room we stayed in was filthy. There was hair and dirt in the shower and on the bathroom floor. After our shower our feet carried the dirt into the bedroom. There was no toilet paper when we first got into the room. The eggs and sausage were cold. The listing said free parking and breakfast. When we arrived we were charged $21 for a resort fee. When I asked what that was for I was told that covered breakfast, parking and use of the fitness room. The staff was pleasant and the location was good.