4/10 一般
2025 年 9 月 30 日
We booked this trip several months ago and selected pay at property. But the hotel charged our card 10 days prior to the stay. When we checked in, there was dirty laundry and trash in the hallways, including outside our room. Walked into the room and the floor was still wet from being mopped, although the floor still had visible dirt. I could not walk barefoot in the room without my feet getting dirty. The balcony connected to our balcony in the room next door was in disrepair and made me concerned to use our balcony. Every day we had to get out key cards reactivated. We asked for more coffee for the room at the front desk and we were told each day that there wasn't any more coffee. One night there were other guests were extremely loud in the hall close to midnight. I tried to call the front desk 3 times to see if they could assist with the other guests but no one ever answered at the front desk. One elevator did not work, the carpet all through the hotel is stained. Our comforter was also stained and the dust ruffle was falling apart. The mattress cover did not fit the bed, it was too small and caused the covers to not lay flat. This hotel is advertised as a luxury resort hotel but we were very disappointed.
Coni
Coni (3 晚行程)
Hotels.com 真實旅客評價
