Personal grosero, mal capacitado, sin criterio comida desabrida
Gabriel
Gabriel (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 9 月 3 日
Todo bien hasta que no.
Todo estuvo maravilloso pero al final en recepción cuando volví a rectificar sobre hasta que hora podía estar en las instalaciones, la recepcionista me lo hizo ver como una excepción puesto que el concierge que me apoyó en mi estancia me comentó que podía estar hasta las 3 pm. El check out del cuarto lo hicimos a las 12 no estaba preguntando por late check out. Trabajo en el turismo, un tiempo trabajé por cinco años en recepción y una de las básicas de servicio es internamente verificar y no decirle o hacerle ver al cliente que no le crees y remarcarle que es una excepción. Eso casi me deja un mal sabor de boca.
Cesia Paulina
Cesia Paulina (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 26 日
Jacarian
Jacarian (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 13 日
Stay was great. Staff was amazing. Food from the restaurants and buffet were great. Only one issue, the swim pool needs to be cleaned more often.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 27 日
They were very pushy in selling their time share that they said wasn’t a timeshare, but it was. They told us the meeting would only be 90 minutes, but we were there closer to 3 hours.
Amalia
Amalia (9 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 24 日
OWEN RUBEN
OWEN RUBEN (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 18 日
Carlos
Carlos (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 15 日
CARLOS ESTEBAN
CARLOS ESTEBAN (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 9 日
Jordan
Jordan (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 26 日
Claire
Claire (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 9 日
Laura Alejandra
Laura Alejandra (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 6 月 9 日
Drinks were so watered down. Staff was unwelcoming especially at the restaurants. Beach full of seaweed. It should definitely be a disclosure on the website because I love the beach. Don’t advertise something that we cannot use. We were harassed to sign up for time share/ loyalty program plus all the other promotions starting at the airport. The representatives were so pushy and would not stop calling our phones. Plz be prepared for that. Spa is overly priced and you won’t get the full amount of time. Bar that was supposed to close at 2 closed at midnight. We were kicked out of our swim up pool because it opens/closed at the same time the pool does. Like really? First time getting that so maybe that’s how they all do it , but if that’s the case, it is definitely not worth the extra 200+ dollars. It took housekeeping over three hours to bring us more towels that I had to go out and search for them myself. The air conditioner kept going out. Room service was unavailable and not as advertised . Please please please save your coins. This was by far one of my worst experiences on a resort and made my desire to travel to mexico disinclined. Terrible, terrible, terrible . from the staff to the amenities. From the food to the drinks, just an overall terrible experience please if I could give this place a negative infinity I would.
Katarina
Katarina (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 7 日
Ndidiamaka
Ndidiamaka (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 5 日
Johnnathan
Johnnathan (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 4 日
Joseph Tyler
Joseph Tyler (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 3 日
Omar
Omar (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 2 日
We loved every second of our stay here! Everyone was so nice and helpful the entire time! Would definitely recommend staying here!
Cason
Cason (8 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 2 日
Jorge
Jorge (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 30 日
I have to explain my experience that I had Unicorn! It was my nieces wedding.I was to walk her up the isle.15 minutes before they were to pick me up in the golf cart the zipper in my dress gets stuck!!!!! I went done to see if any of the staff could help me. No one could get the zipper all the way up .Then a staff member asked me to come in the bathroom to see if she could help me. When she got the zipper up to the top of the dress the whole zipper broke but was still attached at the top! The staff member ask one of the girls to find her needle and thread and she sewed my dress all the way up !!! This women was amazing her name was Karen . She when well over the call of duty . I have never been any where that gave me that much concern or care . She is a model employee, she needs to be recognized for her kindness and effort that she put in to helping me .The wedding was on May 17 ,and Karen is my hero ! Thank you GAIL
Gail
Gail (4 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2025 年 5 月 29 日
Los cuartos están muy bien, las amenizadas les falta calidad.
la comida deja mucho que desear. El servicio del personal de restaurante muy forzado
Daniel
Daniel (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 28 日
Edgar Ivan
Edgar Ivan (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 28 日
El hotel esta excelente al igual que nuestra habitacion y sus restaurantes, todo nos parecio perfecto!
Edgar Ivan
Edgar Ivan (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 28 日
This was a tremendous stay. Always is. They are very accommodating and so friendly. We had 2 small hiccups while there in regards to the cleanl
Mehdi
Mehdi (2 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 28 日
This resort is nothing like the photos you see on social media. It’s not worth the money at all. A/c doesn’t work at night, I would not recommend this resort