The hotel messaged ahead of time to inform me of free shuttle services, and I was able to call hotel concierge to get on a van with other guests. Upon check in I was asked to choose my time for the shuttle the next day. The shuttle service is only from the airport to the hotel and back, and not for going into Bilbao downtown. The room was clean and spacious, the window overlooked the parking lot. The hand shower didn’t work but the rain shower did, water temperature and pressure was fine. The lighting for the toilet area had motion detectors, which was a nice touch. The only amenities in the room were two towels (one large one small, small one was mildly stained blue), bath rug, a small soap and small bottles of shower and bath liquid soap, and a hairdryer. I would have appreciated some water, qtips, and slippers. The rooms were generally quiet and the blackout curtains blocked light well. Overall good experience, if I needed to stay by the airport again i’d be happy to revisit.