During my stay at Ares Athens Hotel, the cleaning staff took my personal towel from my luggage (much better quality than the old, worn-out ones they provide). I placed their used towels on one side of the room and my own towel on top of my suitcase, clearly separate. When I came back, my towel was gone.
Reception staff admitted it was likely sent to laundry “by mistake,” but never took responsibility and refused to involve the manager. Later they denied everything and claimed I “probably lost it.” Completely unacceptable – my belongings were taken without consent.
To make matters worse, the facilities were in terrible condition: dirty, worn-out towels, poorly maintained rooms, and unhelpful staff.
I had to escalate this through Hotels.com, who finally refunded me as a gesture of goodwill – not the hotel. That says everything about how this property treats its guests.
⚠️ Be warned: what you save in price, you lose in safety, cleanliness, and peace of mind. I stayed here because I had no option but I thought it would be good but I was totally mistaken. Spend a little more and stay somewhere honest and professional.
